Katie Higbee

Motivated and friendly Customer Service Assistant with experience supporting customers in fast-paced retail and hospitality environments. Skilled in providing excellent customer service, assisting families and individuals, and maintaining clean, well-presented areas. Confident working both independently and as part of a team, with strong communication skills and a proactive approach to problem-solving. Reliable, adaptable, and committed to creating positive experiences for every customer.

Store Assistant (Part-Time) - Aldi - Romford

(2013-12 - 2024-05)

• Delivered excellent customer service at the tills and supported customers with queries in a friendly, efficient manner.
• Processed deliveries and accurately replenished stock to maintain availability.
• Ensured shelves were fully stocked, well-organised, and visually appealing in line with store merchandising standards.
• Maintained a clean, tidy, and safe store environment at all times.
• Provided flexible support to the team during busy periods to help meet store targets and improve customer experience.

Customer Service Assistant (Part-Time) - McDonald's - Gallows Corner

(2007-06 - 2013-12)

• Delivered friendly, attentive customer service to all guests.
• Assisted customers and families with queries, orders, and general support.
• Maintained clean and welcoming dining areas to ensure a positive customer experience.
• Worked effectively as part of a fast-paced team to meet service standards and handle busy periods.

GCSEs - Maths & English - The Frances Bardsley School for Girls

Ardleigh Green / Havering College