Customer service advisor - Steer automotive - unit 10 Crayside industrial estate, Thames road, DA1 5FR
(2026-03)
- Greet customers warmly, both in person and over the phone.
- Manage repair bookings, vehicle handovers, and updates throughout the process.
- Liaise with technicians, insurers, and suppliers to ensure smooth communication.
- Handle queries and resolve any issues promptly and professionally.
- Keep accurate records and maintain a high level of attention to detail.
Dealership driver and coordinator - Mercedes Benz Dartford - 1 Rennie drive, Dartford, DA1 5UN
(2025-02 - 2026-03)
- Interact with customers and help with any problems or queries they may have.
- Liaise with service advisors, technicians and other colleagues to make sure the process of customers vehicles coming in and going out runs smoothly.
- Keeping the car park clear of any obstructions.
- Make sure things are done to a timely manner.
- Cover parts drivers when on leave or off sick, this requires picking the parts for myself and other drivers from stock, via allocated locations and identifying barcodes. When out on route deliver the parts to the correct garages in a timely manner whilst collecting payments via the PDQ machine where required. Also help with stock checks when needed.
Post Person - Royal Mail - Dartford Delivery Office, 50 West Hill, Dartford, Kent DA1 1AA
(2016-09 - 2025-02)
- Interacting with the general public during rounds and conducting myself in a professional manner.
- Ensuring that special delivery parcels are delivered within deadlines.
- Working within a team environment. It is essential that everybody knows what is required of them and how their role and actions can impact on other team members.
- Sorting through mail and parcels and organising them into the correct routes.
- Identifying mail which needs to be re-directed.
- Driving a delivery van to distribute parcels and larger mail items.
- Delivering mail via planned routes.
- Due to the nature of this job, there is a requirement to be physically fit.
Field Service Engineer - Openreach BT
(2006-02 - 2016-09)
- Managing and booking appointments with customers and fellow engineers to complete jobs within specific time frames.
- Trouble shooting and fault finding which included working at heights (telegraph poles) and underground cable routes.
- Logging job outcomes using internal software packages.
- Maintaining industry safety standards.
- Developing training packages on PowerPoint.
- Allocating work orders to other field engineers.
- Ensuring compliance with Planned Preventative Maintenance Schedule.
- Working on a short-term assignment as a Business Support Specialist: Working remotely with minimum supervision, whilst collecting, logging and providing data entry for use in project plans, budget forecasts and cost-effective use of subcontract labour.
Cable Engineer - Bailey Teswaine
(2000-05 - 2006-02)
Employed as a full-time cable engineer on a building site. My responsibilities included working as a team member, being aware of site safety, installing and commissioning data cables into commercial new builds in Canary Wharf, such as Citigroup tower. I was the designated First Aider during this period.
Kennel Hand / Trainers assistant - Oak Racing Kennels
(1999-06 - 2000-05)
Paddock Steward - Ladbrokes Stadium, Crayford
(1997-07 - 1999)
