Katie Norman

Motivated, organised and detail-oriented individual with analytical and critical expertise. Acquires excellent administrative skills and knowledge of digital technology. 5+ years of experience in retail and hospitality, with 3+ years of barista experience.

Teaching assistant at Teaching Personnel (2025-01 – Present)

• Supported SEND children with learning
• Enrolled in a Safeguarding course which has enhanced my knowledge of children's safety and protection

Shift leader/ Skilled Barista at Costa Coffee (2022-01 – 2025-12)

3 years barista experience

• Demonstrated individual progression by upskilling from Skilled Barista to Shift Leader
• Supported store manager by supervising shifts independently
• Handled business profits and maintained effective store income by upselling company products

Team member at McDonald's (2021-01 – 2022-12)

• Alternated between three sectors of the establishment, including running the beverage station, kitchen station, and the front desk/till operation
• Demonstrated exceptional customer service and communication skills between both customers and team members

Sales Assistant at The Range (2021-01 – 2021-12)

• Handled customer inquiries both over the phone and in person
• Operated the front desk independently, which dealt with returns and exchanges and overall management of the store

Bachelor of Science in Criminology – University of Bristol (2023-09 – 2026-06)

A Levels in Criminology, Religious Studies, Welsh Baccalaureate, English Language and Literature – St Joseph's R.C High School (2021-09 – 2023-06)

GCSEs in Maths, Science, English and others – St Joseph's R.C High School (2016-09 – 2023-06)