Katie O'connor

I am an enthusiastic, passionate and driven individual, who is dedicated to providing exemplary customer service and achieving set targets. I have the ability to communicate effectively at all levels building professional and profitable relationships with customers. I am quick to grasp new concepts and procedures and I am also able to contribute new ideas optimising company efficiency without compromising on quality or service.

By working within the hospitality, retail, admin, delivery and aviation industries I have broadened my customer service skills immensely. I have been met with a range of different customers from a wide variety of countries and cultures.

House Manager - Private family

(2022-09)

Currently I am in charge of a busy family household. I pride myself in keeping the household running smoothly by being organised yet professional.

• Personal assistance to the lady of the house
• Managing staff in the household
• Liaising with different contractors whilst renovating works are underway
• Cleaning and organising the house to an immaculate standard
• Updating a weekly stock take of products
• Preparing uniforms and equipment for the children's schooling and after school activities

Covid Nurse - Your Doctor Film & Media

(2021-10 - 2022-09)

I have worked with clients in the film production industry by testing them multiple times a week for Covid 19. I would perform mostly PCR tests on clients so they were clear to work. I have been based in various film studios and also on location. We had a quick turn around time to fit in with the busy schedules of the film & media industry. We also has to ensure that we complied with data protection for privacy for our clients.

Delivery driver - Amazon Flex

(2020-10)

Whilst furloughed from my job as cabin crew, I took up the opportunity to deliver parcels for amazon. It gave me purpose throughout lockdown and during the Covid restrictions. I now continue to do this in my free time. I have really enhanced my navigation skills since delivering for amazon.

• Pick up parcels from the warehouse
• Safely deliver parcels to properties in Surrey and Berkshire

Office Administrator - Heathrow Taxi services

(2019-09 - 2020-03)

I worked as an office administrator for Heathrow taxi services During my days off at British Airways.

• Checking invoices
• Assisting the Directors with any help they needed

Cabin crew - British Airways - London Heathrow

(2018-12 - 2021-10)

As cabin crew based at London Heathrow, I travelled the world flying Long haul and Short haul. Safety was our first priority across the whole entire company. I was required to be up to speed with all the general procedures and theory behind airline safety.

Before each flight I would update myself on any changes to the safety procedures or changes in the service. I then would go over my training and locations of safety equipment. This ensures that I'm confident in Carrying out my job role safely.

I enhanced my customer service skills as I was the port of call for the customers flying. I worked well within a team to deliver five star service to the customers. I really enjoyed meeting new people from all different cultures.

Waitress - Gogos's Waterfront

(2018-07 - 2018-10)

As a waitress at Gogos waterfront restaurant and bar, I expanded my knowledge on different types of wine and which complimented different foods. In the summer months we would be very busy as the restaurant was located on the Windsor marina, this gave me an insight of what working in a fast paced environment was like.

Case Handler - Doctors chambers medical legal

(2018-01 - 2018-08)

As I case handler I would be responsible for booking appointments with people who were making a medical claim. I would liaise with claimants and medical experts, to make sure we had all the correct information in order to proceed with the claim.

Store assistant Christmas temp - Mulberry

(2017-10 - 2017-12)

As a shop assistant at mulberry I worked over the busiest time of year for sales. I was educated on visual merchandising and tips on how to upsell items. Mulberry is a luxury brand so it was really Interesting to learn about the heritage of the brand.

Waitress - Harvester

(2016-08 - 2017-09)

I ran a small section of the restaurant and was responsible for handling money and taking orders.

Waitress - Cinnamon cafe

(2014-11 - 2016-01)

I made sandwiches to order and helped make coffees. I also handled money by helping cash up at the end of the day.

St Edwards Royal Free Ecumenical Middle School (2008 - 2012)

Windsor Girls School (2012 - 2017)