Katie Thomas

I am a highly organised, professional and compassionate individual with over 15 years of experience in customer service, retail management, business operations, administration and team leadership. Experienced in managing busy customer-facing environments, supporting teams, coordinating day-to-day operations and delivering exceptional service while maintaining high levels of professionalism, confidentiality and attention to detail. Alongside my extensive management and administrative experience, I have developed strong interpersonal and caring skills through my work as an au pair in Australia, where I was responsible for the day-to-day care and wellbeing of young children.

I hold an up-to-date DBS check and have a strong understanding of safeguarding, confidentiality and the importance of treating individuals with dignity, respect and compassion. Having also grown up on a working farm and spent time living and working within rural communities, I value hard work, community spirit and supporting others. I'm Friendly, dependable and approachable, I take pride in creating positive experiences for customers, colleagues and those in my care.

I am confident managing multiple priorities, working independently or as part of a team, and bringing a proactive, caring and professional approach to every role I undertake. I would love my next role to be somewhere i can utilise all my pervious experience from various job roles, and also my day to day life and passions including, the outdoors, gardening, and travel.

Assistant Clinic Manager - Aesthetics and Healthcare Clinic

(2025-03)

• Oversee the day-to-day running of a busy aesthetics and healthcare clinic.
• Manage customer bookings, appointments and enquiries through online and telephone booking systems.
• Deliver exceptional customer service, ensuring clients receive a professional and welcoming experience.
• Support recruitment, onboarding and training of new team members.
• Assist with HR matters including rota management, annual leave, sickness reporting and employee welfare.
• Maintain stock levels, order supplies and manage inventory to ensure uninterrupted clinic operations.
• Monitor and maintain high standards of cleanliness, organisation and presentation throughout the clinic.
• Ensure compliance with Health & Safety regulations and company procedures.
• Manage website updates and online booking platforms.
• Create and schedule email marketing campaigns to improve customer retention and engagement.
• Plan and manage social media content across multiple platforms.
• Assist with business development initiatives and promotional campaigns.
• Produce reports and support management with operational planning and performance monitoring.

Working Traveller & Au Pair on Working Farms - Working Farms, Australia - Australia

(2023-10 - 2024-06)

• Travelled independently throughout Australia while working in rural communities.
• Worked as an au pair for families living and working on farms.
• Assisted with the daily care and management of animals.
• Supported general farm and household responsibilities.
• Gained practical experience of agricultural life and farming operations.
• Developed a strong understanding of sustainable living and rural communities.
• Demonstrated adaptability, resilience and strong time-management skills while living and working abroad.
• Built strong relationships with host families and local communities.

Media Manager - Lucknow Skin Shop & Boot Barn

(2024-06 - 2025-03)

• Managed social media accounts and content planning across multiple platforms.
• Created promotional campaigns and marketing materials to support business growth.
• Updated website content and maintained product listings.
• Managed online customer enquiries and supported sales activity.
• Processed orders and maintained stock records.
• Coordinated supplier communications and purchase orders.
• Analysed customer engagement and marketing performance.
• Supported day-to-day business operations and administration.
• Delivered excellent customer service both online and in person.

Part-Time Brand Manager - Coyote Ugly Saloon

(2022-08 - 2023-09)

• Managed stock ordering, inventory levels and supplier relationships.
• Assisted with recruitment, training and supervision of team members.
• Coordinated marketing campaigns and promotional events.
• Supported venue operations and customer experience initiatives.
• Managed social media content and brand communications.
• Assisted with scheduling and rota planning.
• Ensured compliance with Health & Safety requirements.
• Handled customer feedback and resolved issues professionally.

PR, Creative & Buying Assistant - OTHER Clothing

(2022-01 - 2023-08)

• Managed supplier relationships and purchase order administration.
• Assisted with product sourcing and buying decisions.
• Monitored stock levels and coordinated deliveries.
• Organised travel, accommodation and logistics for campaigns and events.
• Managed influencer partnerships and PR activity.
• Supported social media and digital marketing campaigns.
• Assisted with photoshoots and creative content production.
• Maintained accurate records and administrative systems.

Assistant Resident Manager - Vita Student

(2021-01 - 2021-12)

• Managed front-of-house operations and customer service.
• Handled resident enquiries and resolved issues promptly.
• Coordinated maintenance requests and contractor visits.
• Managed bookings, administration and tenancy documentation.
• Organised community events and resident engagement activities.
• Conducted property inspections and maintained operational standards.
• Ensured compliance with company policies and procedures.
• Supported team members and contributed to a positive resident experience.

Acting Store Manager - Bershka

(2019-02 - 2020-12)

• Managed all aspects of a high-volume retail store.
• Led, trained and motivated a team of approximately 25 employees.
• Managed recruitment, onboarding and staff development.
• Oversaw stock control, deliveries and inventory management.
• Maintained visual merchandising standards throughout the store.
• Managed payroll, rotas and labour budgets.
• Monitored KPIs and sales performance.
• Delivered exceptional customer service and resolved escalated complaints.
• Ensured Health & Safety compliance and operational efficiency.

Assistant Manager - Kurt Geiger

(2018-05 - 2019-01)

• Supported the Store Manager with daily operations.
• Managed stock deliveries, replenishment and inventory control.
• Assisted with payroll administration and rota planning.
• Trained and developed team members.
• Delivered excellent customer service and achieved sales targets.
• Maintained visual merchandising standards.
• Assisted with recruitment and performance management.

Sales Supervisor - Kiko Milano

(2017-11 - 2018-05)

• Supervised daily store operations and team performance.
• Managed opening and closing procedures.
• Handled cash management and banking procedures.
• Maintained stock levels and visual merchandising standards.
• Delivered product advice and excellent customer service.
• Supported sales performance and promotional activity.

Visual Merchandiser Manager - Outfit

(2017-07 - 2017-11)

• Planned and executed visual merchandising strategies.
• Managed seasonal product launches and promotional displays.
• Analysed sales trends to optimise product placement.
• Trained staff on visual merchandising standards.
• Maintained brand consistency across departments.

Visual Merchandiser - H&M

(2012-08 - 2017-07)

• Created commercial product displays and seasonal store layouts.
• Maintained visual merchandising standards across departments.
• Analysed sales trends to maximise product performance.
• Worked closely with management teams to improve customer experience.
• Supported stock management and product replenishment.
• Selected to support the opening of H&M Melbourne, Australia - Was chosen as 1 of 50 out of 500 people, worked in Melbourne for 3 months with them.
• Trained colleagues and supported visual merchandising projects across multiple locations.