Spa manager
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I am currently working for Bannatyne health club and spa
Spa manager - Bannatyne Health Club and Spa - Luton
I am currently working for Bannatyne health club and spa
Business development manager (Brand ambassador for OPI - west London) - OPI - West London
(2024-02 - 2025-01)
During my time working for OPI as a BDM (business development manager) covering west London territory, I ascertained numerous new skills. Although I have been challenged it has been a role or me to grow into which I have thoroughly enjoyed. I have had to use my skills as a beauty therapist and adapt them to my advantage by gaining sales and building strong relationships with new and existing OPI customers.
Having a clear target to reach personally and as a team has encourage me to do better and uncovered a competitive side which has enable me to succeed in my role. Part of my role is to help businesses to expand their client base to increase their retail and treatment income. I have supported my customers by providing them with education and holding events to increase business exposure and excitement around the brand they want to create.
Beauty therapist - Shona Claire beauty salon
(2021-08 - 2024-01)
Whilst employed at shona claire beauty salon as beauty therapist. I worked in salon for 3 years. During this time in I built a busy column of clients. I perform lots of treatments such as hd brows, crystal clear, Lash extensions, massage, waxing, gel nails, spray tanning, manicure and pedicure. Along side my employment at shona claire salon I studied and gained a VTCT Level 4 certificate in education and training.
Sales executive - Urban & Rural
(2020-11)
Working for urban & rural gave me a chance to expand my communicative and administrative skills such as answering the phone and sending emails, organising my own appointments within the team diary, building a rapport and gaining a level of trust with my clients and prioritising tasks while staying calm and professional in busy environment.
Beauty therapist - Self employed
(2019-11)
I successfully developed my own beauty therapy business which I ran from home. Whilst performing treatments I also gained a lot of experience in marketing and bookkeeping.
Beauty therapist - Lavender and Stone Beauty Rooms
(2015-09)
During my time in this busy salon I performed lots of treatments including waxing, massage, tinting, Elemis facials and hopi ear candles. I also spent some time on reception rebooking clients and answering the phone.
Beauty ambassador - Bare Esentuals
(2013-01)
My job responsibilities were hitting sales target, performing make up lessons on customers, restocking and dealing with delivery's. We also promoted new products by going out and talking to the public. I also open and cash up the tills.
Beauty therapist - Luton Hoo hotel, Golf & Spa
(2010-07 - 2012-10)
Whilst working at the Luton Hoo I have gained experience in different product ranges such as circaroma and O.P.I. Working in an exclusive spa has given me a greater understanding of how the business runs. My main duties are performing treatments to a 5 star standard, restocking treatment rooms and other areas, booking in treatments, answering calls, welcoming clients, ensuring all areas are clean and tidy and going out of my way to make sure the client is happy.
Beauty therapist - Champneys Resort - Tring
(2008-09 - 2010-07)
After completing my beauty qualifications at Champneys I was invited for an interview at the resort as they were pleased with my working ability and customer care shown throughout my work experience. Since working at the resort I have gained a lot of experience with different products and learning new treatments. I have also learned how to adapt my skills to promote new treatments. I enjoy working in a busy environment. I work well as part of a team and also as an individual.
Sales adviser - Primark - Luton
(2007-02 - 2007-09)
Whilst working at Primark I was given the responsibility of my own area to keep clean, tidy and stocked. I receive and process new deliveries. I processed customer transactions at the cash desk and customer service counter.
Waitress/assistant manager - Zoolou's Woodfire Pizza Restaurant - Sydney, Australia
(2006-05 - 2007-01)
The time I spent at zoolous restaurant gave me the opportunity to gain important customer service skills including customer relations, efficient service and reliability. I also gained a position in assistant management, as my skills awarded me the chance to manage staff as well as working as part of a busy team; I was also able to display a great sense of reliance as I was entrusted with large sums of money.
Customer service/store clerk - Home Essentials - Sydney, Australia
(2006-08 - 2007-01)
My role at Home Essentials involves constant customer contact and service. My duties include ensuring all stock is up to date and priced correctly. I also worked on the cash registers, handling cash as well as EFPOS/ credit transactions.
Administrator/promotional officer - Haven holiday homes - Mablethorpe, UK
(2005-04 - 2005-11)
At haven holiday homes I assisted in the day today running of the office including accounts receivable, general office duties, administration and organizing maintenance callouts. I gained experience in the complaints department and assisted in the promotions and marketing. I also managed the front desk area, answered inbound calls and organized mail and couriers.
Customer service - Fantasia Restaurant - Mablethorpe, UK
(2005-03 - 2006-03)
Duties included serving food and drinks, working behind the bar including mixing drinks and making coffee, operating the cash register, setting tables and ensuring all customers had an enjoyable experience while dealing with friendly staff.
Front receptionist/mail room assistant - University of Bedfordshire - Luton, UK
(2004-05 - 2005-02)
During my time at the university I gained skills in all areas of administration and general office duties. I was assigned various tasks including compiling and managing student time tables, assisting with student inquiries, liaising with various faculty members and professors and organizing student interviews. Other duties included date stamping all incoming mail, post office mail pickups, organizing couriers, distribution of newspapers and ensuring the efficient delivery of mail on a daily basis.
Certificate - VTCT Level 4 certificate in education and training - Bedfordshire beauty academy
Diploma - CIBTAC and CIDESCO Diploma Certificates - Champneys College of Health and Beauty
Certificate - Aesthetic treatments - Champneys College of Health and Beauty
Certificate - Body therapy (Credit) - Champneys College of Health and Beauty
Certificate - Practical Therapy - Champneys College of Health and Beauty
Certificate - Aromatherapy - Champneys College of Health and Beauty
Certificate - Indian Head Hopi ear candle therapy - Champneys College of Health and Beauty
Certificate - Reiki (First Degree) - Champneys College of Health and Beauty
Certificate - St Tropez – manual - Champneys College of Health and Beauty
Pass - Maths - Ashcroft High School (2001-01 - 2002-01)
Pass - Science - Ashcroft High School (2001-01 - 2002-01)
Pass - English - Ashcroft High School (2001-01 - 2002-01)
Pass - Social Studies - Ashcroft High School (2001-01 - 2002-01)
