Katie Wood

A dedicated professional with a strong foundation in communication and interpersonal care across various domains. Demonstrates expertise in process improvements, front desk operations, and people management, enhancing service user experience. Known for excellent record keeping and a friendly, welcoming demeanour, coupled with perseverance and attention to detail.

Possesses many transferable skills and an eagerness to learn new competencies, aiming to contribute effectively to organisational goals.

Duty Manager - Mccarthy and Stone - Manchester, Lancashire

(2017-04)

• Supervise shifts and delegate to care staff and support during each shift period.
• Provide care and medication when sickness disrupts staffing cover arrangements.
• Assist with events to keep activities running smoothly for residents.
• Open and close the building following safety and security guidelines and procedures.
• Follow health and safety checks and daily practice standards consistently.
• Complete weekly fire alarm testing and document results for records.
• Input hours and schedules daily for payroll. Utilise other company programmes such as payment charges for our in house guest suite.
• Develop detailed care plans and conduct care plan reviews regularly.
• Audit daily records and MAR sheets for court documentation needs.
• Interview candidates, complete onboarding paperwork, and prepare new starter records.
• Keep on top of staff performance and reviews, assisting with any issues they may have.
• Liaise with building and maintenance contractors and chase progress.
• Test personal alarms and smoke alarms regularly and supervise the daily running of our bistro service for residents.
• Undertake the annual training/refreshers in dementia awareness, moving and handling, dignity in care.
• Implement infection control, food hygiene, and medication administration training yearly.
• Maintain annual health and safety, first aid, and related care training.
• Assisted during medical emergencies by implementing established protocols.
• Oversaw stock control processes to maintain supply availability.
• Managed email correspondence and drafted official letters, coordinating with in-house billing and compliance teams to support organisational communication.
• Worked to uphold and elevate company standards for quality and service.

Health Care Assistant - Oak Lodge care home - Manchester, Lancashire

(2010-01 - 2014-03)

• Provided compassionate end-of-life and palliative care, ensuring comfort and dignity for patients.
• Provided emotional support to patients and their families during difficult times.
• Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
• Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.

Duty Manager - The Bramwell Pub Company - Manchester, Lancashire

(2006-04 - 2012-08)

• Led team of 15+ to deliver top-quality service and achieve company targets.
• Actioned and resolved guest feedback to enhance service quality and customer satisfaction.
• Initiated and implemented plans that enhanced customer relations and improved quality standards and service efficiency.
• Ensured compliance with health and safety guidelines in workplace to maintain compliant working environments.
• Revised promotional materials to increase visibility and attract customers, supporting upselling initiatives.
• Stored cash floats and delivered secure banking procedures. Kept back of house accounts and records updated, enabling clear performance monitoring.

Level 2 Diploma NVQ - Health and Social Care - City & Guilds (2014-10)