Katy Coleman

Highly reliable and motivated professional with six years of experience in fast-paced, high-volume customer environments. Progressed into management through a strong work ethic, leadership, and consistent performance. Have experience supervising teams, handling cash, organising stock, and maintaining excellent customer service standards during peak trading periods. Known for efficiency, adaptability, and supporting team productivity to achieve KPI (Key Performance Indicator) goals.

Team Leader / Duty Manager - Butlin's, United Kingdom - United Kingdom

(2022-01 - 2026-12)

• Led daily operations within a busy customer-facing environment supporting team efficiency.
• Supervised team on shift, recognising good performance or corrective coaching where needed.
• Managed cash handling, reconciliations, and operational checks accurately.
• Maintained stock organisation and supported ordering processes.
• Resolved customer concerns professionally while maintaining company standards.
• Supported with recruitment, onboarding and induction of new team.

Bars Team Member - Butlin's, United Kingdom - United Kingdom

(2019-01 - 2022-12)

• Delivered efficient and friendly customer service in a fast-paced setting.
• Processed payments accurately using electronic tills and card systems.
• Maintained clean, organised work areas to support smooth operations.
• Worked collaboratively within a large team to meet service demands.

GCSE - 10 GCSEs including Maths and English - Frederick Gent School (2017)