Kav Kaur

Highly motivated and adaptable individual with a proven track record of exceeding Sales targets and client relationships, as demonstrated in all previous working roles where I have exceeded KPI Sales targets and built strong customer client list through excellent communicating skills and delivering exceptional standard of customer service. Strong IT and Retail background combined with good understanding of Merchandising, Retail Operations, Finance and Customer Services, combined with tenacity and high sense of achievement has driven development and career progression.

Senior Customer Care Administrator - KBF Enterprise - Manchester

(2021-07)

• Dealing with online orders / complaints and returns
• Raising orders
• Managing diaries
• Tracking deliveries
• Liaising with multiple departments to chase products
• Dealing with new and existing suppliers
• Taking telephones bookings
• Delivering a extremely high standard of customer service

Night Auditor - King St Town House Boutique Hotel - Manchester

(2018-07 - 2021-07)

• Night Auditing
• Delivering a 5* experience
• Management of night shift
• Cashing up
• Multi-tasking (working on the bar during busy periods)
• Taking telephones bookings
• Delivering a extremely high standard of customer service

Sales Advisor - Benefit Cosmetics - Manchester

(2017-08 - 2018-07)

• Delivering exceptional one to one service
• Meeting and exceeding sale targets
• General Administrative duties
• Working to achieve KPI
• Management duties (cashing up)
• Learning and gaining product knowledge

Beautician - GSP Convenience Store/ Waxation Beauty Bar - Manchester

(2015-08 - 2017-08)

• Implementing visual changes in store
• Completing large volume of administration duties
• General Administrative duties
• Working to achieve store KPI
• Opening and closing of shop
• Weekly stock counts and audits on products
• Ability to deal and resolve customer complaints
• Ordering stock daily via an online portal

Night Supervisor - Krispy Kreme - Manchester

(2013-06 - 2015-08)

• Organising the production line of doughnuts
• Meeting deadlines to ensure deliveries dispatched to all sites
• Working part of large night team
• Completing administrative duties
• Delivery exceptional customer service
• Dealing with customer complaints
• Answering telephones and taking orders
• Meeting and greeting customers

GCSE - Drummond High School (2002-09 - 2005-06)

NVQ - Business Administration Level 2 - Telford Collage (2005-09 - 2007-06)