
Kavinlab
Hospitality All-Rounder • Customer Experience Specialist
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About
Hello! I'm a welcoming, detail-oriented Hospitality All-Rounder who loves connecting with people and creating great vibes. With a versatile background spanning fast-paced café and kitchen teamwork, major retail operations, and high-pressure creative production, I bring hands-on experience in cross-functional floor management, artisanal customer engagement, and efficient cash handling.
Blends a strong creative eye with a grounded, proactive work ethic to deliver exceptional customer experiences and keep daily operations running seamlessly.
Experience
Freelance Commercial Film Director, Creative Director at Self-Employed (2019-01 – Present)
- Project & Time Management: Successfully coordinated cross-functional teams, timelines, and logistical workflows in high-pressure environments to ensure seamless execution.
- Communication & Client Relations: Developed strong interpersonal skills through directly managing client expectations and delivering tailored, high-quality experiences.
In-house Videographer, Video Editor for a Fashion Magazine Company at Sharp Point Publishing (2017-01 – 2019-12)
- Fast-Paced Workflow: Thrived in a dynamic, deadline-driven environment, managing multiple visual projects efficiently while maintaining high attention to detail.
- Team Collaboration: Communicated effectively with cross-functional creative teams and external talents to ensure smooth and welcoming on-site experiences.
Freelance On-set Assistant Camera and Stylist assistant) at Self-Employed (2016-01 – 2017-12)
- Operational Efficiency & Support: Anticipated team needs on dynamic sets, managing equipment layout, physical tasks, and logistics with high energy and speed.
- Adaptability & Multitasking: Rapidly adjusted to shifting schedules and fast-paced demands, ensuring daily workflows ran smoothly under pressure.
Sales Assistant & Visual Merchandiser at ZZZS Creative Taiwanese Specialty Gifts Artisanal Retail & Creative Market) (2013-01 – 2016-12)
- Customer Engagement & Sales: Welcomed a diverse, international client base with vibrant communication skills, driving retail sales through personalized, high-quality service.
- Visual Merchandising & Operations: Managed unique artisanal product displays to maximize visual appeal, while handling independent stall setup, inventory tracking, and cash operations.
Retail Sales Assistant & Bookstore Clerk at Kingstone Bookstore (2012-01 – 2013-12)
- High-Volume Retail Operations: Managed customer service, efficient point-of-sale (POS) checkout operations, and daily inventory restocks within a major national retail environment.
- Merchandising & Organization: Maintained meticulous store layout and organized product displays to optimize the shopping environment and support customer navigation.
Hospitality Team Member / Kitchen & Floor Assistant at Journey Cafe (2011-01 – 2012-12)
- Cross-Functional Operations: Efficiently managed both front-of-house customer service and back-of-house kitchen support, including food preparation and hot food assembly.
- Food Safety & Fast-Paced Delivery: Maintained high standards of hygiene and food safety while delivering quality dishes quickly during peak café hours.
Education
MA in Fashion, Film and Digital Production – University of the Arts London, London College of Fashion (2024-01 – 2025-12)
BA in Foreign Languages and Applied Linguistics (English) – National Taipei University (2012-01 – 2016-12)

