Learning Support Assistant - St Ninians High School
(2026-01)
- I provide one to one and a mall group assistance to pupils with additional needs, such as autism, ADHD, Dyslexia and so on.
- I have delevoped strong and positive rapport with student, this supports learning and interaction in classroom.
- I co-ordinate with teachers to adapt learning activities for pupils and explaining these activities to students where needed. My empathy skills, communication and adapting to students pace helps to get a positive outcome in learning for pupils.
- I maintain a good professional relationship with pupils and students. I also report any concerning matters appear with pupils to support their emotional and overall wellbeing. I prioritize keeping information confedential and adhere to GDPR. Only concerened people like my TL, or teachers will be chosen to discuss the matter if required.
- I have an excellent professional rapport with my colleagues, team leader and teachers in the school. I approach my team when I need help, and I happily extend my support when asked.
Customer Advisor - Teleperformance - Glasgow
(2023-10 - 2025-12)
- Operated within travel insurance company to guide customers in selecting appropriate cover and overseeing policy management.
- Received inbound calls while ensuring compliance with GDPR through thorough DPA checks.
- Engage in active listening to comprehend demands and fulfil needs using tools and guidelines.
- Explaining available options and providing necessary information for customers to facilitate informed decisions regarding travel insurance.
- Tailor communication strategies for vulnerable customers, offering additional support to enhance policy comprehension
Customer Advisor - Teleperformance UK
(2023-01 - 2023-07)
Functioned as a customer advisor for Lloyds Banking.
- Handled inbound calls and facilitated telephone banking assistance.
- Utilised diverse guides and resources to support customers with day-to-day banking tasks.
- Executed tasks including money transfers, establishment of standing orders, and subscription management.
- Addressed complaints, implemented resolutions, and sought support from team leaders where necessary.
- Clarified banking options, including various account types, and savings information, within operational scope.
- Collaborated with team to achieve efficiency and accuracy in all processes.
- Cultivated strong relationships with customers to foster trust and loyalty.
- Demonstrated empathy in interactions to enhance customer experience.
Signed up Volunteer - RNID
- Facilitated RNID drop-in sessions to support community hearing health.
- Conducted online hearing screenings and communicated results effectively.
- Discussed referral requirements for detailed audiologist assessments.
- Finalised essential training, encompassing safeguarding, data protection, and re-tubing training.
- Sanitise hearing moulds, replace batteries, and generate accurate flyover and referral letters.
- Collaborated with team members to achieve target results.
Volunteered - Alzheimer's Society
- Participated in fundraising for the Forget Me Not campaign, supporting individuals with Alzheimer's during Alzheimer's Week in June.
- Marketed tokens of appreciation to generate fundraising revenue.
