Kavitha Sharma

Desire to join an organization with leading expertise in all respects which will aid me in channelizing my fullest potential towards a better tomorrow and to be a part of team that dynamically work towards the growth of organization.

Staffing Operations Senior Specialist at Randstad India Private Limited (2023-03 – Present)

• Ensuring the solution provided to the Deputed Employee Queries & Grievance on Time
• Welcome mailer to new joiners, Manage employee engagement and employee grievances
• Creating Awareness about Randstad Policies to Deputed Employee Queries on a Regular basis with policy updates
• Survey calls initiation to sample Deputed Employee Queries with a standard questionnaire
• Calls to be attended to for resolving queries of Deputed Employees
• Working on Fresh works Helpdesk tool for Employee Queries
• Scheduling daily closing call with the team for updates
• Coordinating with the clients for monthly updates on Employee Queries with the PAN India Clients
• Supporting Employees to complete the onboarding process by collecting the required documents and sharing the Appointment letter with the Employees
• Maintaining the complete records of the Employees Relieving Letter, Experience letter have to also do BGV and to maintain records without Data Breach

Customer Care Specialist at MAXSELL (2020-08 – 2023-02)

• Handling 50+ calls daily with duties including signing up new customers, retrieving customer data presenting relevant queries and resolving the services
• Resolving customer inquiries via phone and email, consistently achieving the targets
• Assess customer needs, evaluate customer satisfaction, and optimize customer services
• Manage CRM systems and develop metrics to measure customer service
• Promote the business products and services to improve revenue

School Teacher at GK JAIN SCHOOL (2017-03 – 2019-04)

• To plan and prepare appropriately the assigned courses and lectures
• To conduct assigned classes at the scheduled times
• To demonstrate competence in classroom instruction
• To implement the designated curriculum completely and in due time
• To engage students in active, hands-on, creative problem-based learning
• To build students' ability to work collaboratively with others

Customer Support Executive at CLUB MAHINDRA HOLIDAYS (2011-01 – 2013-08)

• Handling and Taking ownership of customer issues
• Troubleshoot problems and drive resolutions
• Escalate unresolved issues to relevant internal teams
• Collect prompt and accurate customer feedback
• Master the use of a help desk software

Graduation in Commerce in B.COM (CS) – Osmania University of Hyderabad (2008 – 2010)

Higher Secondary School in 12th – St. Francis Xavier Junior College (2007 – 2008)

Higher Secondary School in 10th – St Florence High School (2005 – 2006)