Staffing Operations Senior Specialist at Randstad India Private Limited (2023-03 – Present)
- Ensuring the solution provided to the Deputed Employee Queries & Grievance on Time
- Welcome mailer to new joiners, Manage employee engagement and employee grievances
- Creating Awareness about Randstad Policies to Deputed Employee Queries on a Regular basis with policy updates
- Survey calls initiation to sample Deputed Employee Queries with a standard questionnaire
- Calls to be attended to for resolving queries of Deputed Employees
- Working on Fresh works Helpdesk tool for Employee Queries
- Scheduling daily closing call with the team for updates
- Coordinating with the clients for monthly updates on Employee Queries with the PAN India Clients
- Supporting Employees to complete the onboarding process by collecting the required documents and sharing the Appointment letter with the Employees
- Maintaining the complete records of the Employees Relieving Letter, Experience letter have to also do BGV and to maintain records without Data Breach
Customer Care Specialist at MAXSELL (2020-08 – 2023-02)
- Handling 50+ calls daily with duties including signing up new customers, retrieving customer data presenting relevant queries and resolving the services
- Resolving customer inquiries via phone and email, consistently achieving the targets
- Assess customer needs, evaluate customer satisfaction, and optimize customer services
- Manage CRM systems and develop metrics to measure customer service
- Promote the business products and services to improve revenue
School Teacher at GK JAIN SCHOOL (2017-03 – 2019-04)
- To plan and prepare appropriately the assigned courses and lectures
- To conduct assigned classes at the scheduled times
- To demonstrate competence in classroom instruction
- To implement the designated curriculum completely and in due time
- To engage students in active, hands-on, creative problem-based learning
- To build students' ability to work collaboratively with others
Customer Support Executive at CLUB MAHINDRA HOLIDAYS (2011-01 – 2013-08)
- Handling and Taking ownership of customer issues
- Troubleshoot problems and drive resolutions
- Escalate unresolved issues to relevant internal teams
- Collect prompt and accurate customer feedback
- Master the use of a help desk software
