Kawshar Ali

I am a proactive and reliable individual with a strong work ethic and a positive attitude towards employment. I am committed to personal growth and professional development, and I thrive in fast-paced environments where I remain calm and focused under pressure, although a mixture of work experience, personal projects, and employment, with the valuable transferable skills including multitasking, clear communication, and problem-solving. I take pride in being transparent, adaptable, and ready to represent any establishment with professionalism and enthusiasm.

Customer service agent - Alaska Service - E14 8EZ

(2024-02)

• Delivering professional support to customer via email and in person, resolving 92% of enquires and complaints with empathy and efficiency, and maintained accurate records of customer interaction and ensuring timely follow-up meet service standard
• Manage daily cash transactions and reconcile tills to 100% accuracy and revenue totalling approximately £1,200 - £1,800 per day, maintain full financial accountability
• Drafting Invoices and correspondence internal and external criteria and ensuring clarity consistency within the establishment and supporting general office filling such as data entry and document presentation.
• Research new products to keep up with customer purchasing trends and present it to the store owner which contributing to a 10% uplift in average monthly sales from high demand items
• Supporting 10+ employees to maintain goal expectation within team and attending to event and scheduling meeting prior management authorization via stock allocation and expenses, via Microsoft team
• Managing daily administrative task individually with minimal supervision with increased workload and meeting deadline during payroll and generate report with accurate expectation upon request.

Banking & Compliance Professional Development Workshop - Barclays - Canary Wharf

(2024-09 - 2024-09)

• Attending to invitation within the awareness to protect our clients such as safeguarding purposes KYC and recalibrating with fraud awareness by providing the services and criteria to the client at its digital skills and workflow efficiency and engaging in the industry by contributing to group discussions by assisting digital transformation to prevent financial gains.
• Gaining insight within the banking operation, compliance culture enhancing career roles by group exercise such as handling sensitive financial data with in the GDPR regulation and collaborating with compliance department with internal expectation.
• Participating in social activities and interacting programmes by having expose to new technique system and applying the transferable skills to the establishment.

Property rental agency - Murray stays

(2025-05)

• Discussed the costings of the property rentals such as the monthly and yearly expenses
• Furnishing the property to enhance appeal and readiness for tenants by selecting furniture
• Mounted wall art and picture frames the interior to appeal to prospective tenants
• Ensuring the rental properties are aesthetically pleasing and marketed correctly