Kay Cheetham

Experienced and detail‑oriented Administrator and Senior Credit Controller with over 25 years' experience supporting engineering, operational, and finance teams. A dedicated customer service professional with proven expertise in resolving complex invoice queries, managing financial ledgers, and streamlining administrative processes to ensure exceptional client satisfaction. Possessing excellent communication skills, with a calm and professional approach, and the ability to prioritise effectively in fast‑paced environments.

A dependable team member who ensures smooth day‑to‑day operations, accurate documentation, and efficient service delivery.

Senior Credit Controller / Team Leader - Waterline Limited

(2007-07 - 2025-12)

• Managed aged debt processes, ensuring accurate invoicing, payment allocation, and timely follow‑up.
• Consulted with suppliers to resolve invoice discrepancies, payment queries, and outstanding balances, ensuring accurate and up-to-date accounts.
• Delivered strong customer service while mentoring team members and helping maintain efficient daily operations.
• Resolved billing and payment queries, communicating clearly with customers, suppliers, and internal teams.
• Raised, reconciled, and monitored invoices, credit notes, and account adjustments, maintaining clear records.
• Completed credit checks, set credit limits, and updated customer account information.
• Prepared aged debtor reports for Directors, providing accurate analysis to support cash‑flow decisions.
• Coordinated with solicitors on legal recovery actions and complex overdue accounts.
• Supported the Finance Team with administrative tasks, database updates, and document management.

Administrator Officer / Works Planner - Brett Communications Ltd

(2001-01 - 2007-01)

• Planned and scheduled daily engineer workloads, ensuring jobs were allocated efficiently.
• Managed operational workflow, updating job records and tracking progress to keep work on schedule.
• Consulted closely with engineers, suppliers, and internal teams to support smooth service delivery and timely completion of tasks.
• Provided comprehensive administrative support to operational managers, including preparing documentation, organising maintenance visits, and managing office processes.
• Managed customer enquiries and communicated updates to ensure clear, efficient service delivery.

Childminder - Self-Employed

(1996-01 - 2001-01)

Successfully managed a home-based childcare business.

Support Assistant - Part-Time School

(1990-01 - 1996-01)

Provided classroom support while balancing family responsibilities.

Temporary Administrative Roles - Manpower

(1988-01 - 1990-01)

• Completed a variety of short-term administrative assignments.
• Provided office support including reception, filing, and data entry.

PA / Receptionist - Gordon & Gotch Ltd

(1986-01 - 1988-01)

• Managed front-of-house reception and visitor coordination.
• Provided PA support including diary management and correspondence.
• Maintained organised office systems and records.

Market Research Executive - RAS Ltd

(1983-01 - 1986-01)

Analysed findings and prepared reports.

A Level - Art O Levels - English Language, English Literature, Mathematics, History, Sociology