Kayleigh Clayson

Experienced retail, hospitality and customer service professional with over 10 years of experience in customer-facing roles and more than 5 years in supervisory and management positions. Skilled in team leadership, volunteer management, staff training, stock control, merchandising, cash handling and customer service. Proven ability to motivate teams, maintain high operational standards and build strong customer relationships in fast-paced environments.

Assistant Manager - PDSA Charity Shop, Gloucester - Gloucester

(2025-11)

• Support the Shop Manager with the day-to-day running of a busy charity retail store.
• Lead, train and motivate a team of volunteers.
• Manage cash handling, banking and end-of-day cashing up procedures.
• Order, process and merchandise stock to maximise sales opportunities.
• Maintain a welcoming, safe and visually appealing shopping environment.
• Support achievement of sales and profit targets through excellent customer service and store presentation.

Barista Supervisor - Costa Coffee, Gloucester - Gloucester

(2021-03 - 2025-11)

• Supervised and coordinated teams in a fast-paced café environment.
• Trained and developed new team members to company standards.
• Managed stock ordering, deliveries and inventory control.
• Handled cash management, banking and store administration.
• Delivered exceptional customer service and resolved customer concerns professionally.
• Supported management with daily operations, ensuring compliance with food safety and company standards.

Senior Care Support Worker - Holmleigh Care, Gloucester - Gloucester

(2018-08 - 2020-03)

• Administered medication and maintained accurate care records.
• Supported service users with personal care, mobility and daily living activities.
• Organised shift duties and supported care staff.
• Liaised with healthcare professionals, residents and families to ensure high-quality care.

Hairdresser - Celly's, Gloucester - Gloucester

(2017-07 - 2018-02)

• Delivered professional cutting, colouring and styling services.
• Managed customer appointments and payments.
• Maintained excellent customer service and salon presentation standards.

Sales Assistant - Screwfix, Gloucester - Gloucester

(2015-10 - 2017-07)

• Assisted customers with product selection and sales enquiries.
• Processed deliveries and replenished stock.
• Operated tills and maintained high standards of store presentation.

Level 3 Diploma - Gloucestershire College

GCSEs - Oxstalls Community School