Kayleigh Cresswell

A dedicated, adaptable, and friendly professional with a strong background in hospitality, music performance, and customer service. Proven ability to work effectively both independently and within teams, demonstrating initiative, professionalism, and excellent communication skills. Experienced in managing a wide range of responsibilities, including event coordination, bar management, and administrative tasks.

Confident in engaging with people of all ages and backgrounds, with a genuine passion for learning new skills and delivering excellent service. Comfortable hosting and supporting live music events, with experience in helping run shows, managing logistics, and engaging with performers and audiences.

Bartender at The Brunswick (2025-07 – Present)

• Help set up private functions, gigs and events daily.
• Expanded knowledge on craft beer and cider.
• Delivering great customer service throughout busy shifts.
• Handling different crowds from younger to older.

Bartender & Shift Lead at The Howard (2024-09 – 2025-07)

• Independently manage daily operations, including opening and closing the venue
• Organise and run weekly darts and pool matches
• Responsible for cashing up tills and coordinating with suppliers
• Deliver excellent customer service in a high-responsibility role

Team Leader at The Guardhouse (Young's Pubs) (2022-12 – 2024-09)

• Progressed from team member to team leader within one year
• Attended cocktail, wine, and customer service training
• Managed large events including weddings and private functions
• Supervised shifts, trained junior staff, and ensured smooth service

Administrative Assistant (Voluntary) at Chestertons Real Estate (2021-09 – 2022-11)

• Carried out admin tasks including sending emails, preparing folders, and answering phones
• Supported daily office operations and internal communications
• Developed confidence in a professional office environment

Retail Assistant (Temporary) at Marks & Spencer Simply Food (2021-06 – 2021-08)

• Delivered strong customer service on the shop floor and tills
• Maintained stock and assisted with merchandising
• Strengthened communication and professionalism

Music Event Support & Hosting at Various Venues and College Events

• Assisted with planning and setup of live music events
• Hosted performances and introduced artists as needed
• Managed stage transitions and liaised with sound teams
• Supported smooth event operations and engaged with audiences

BA (Hons) in Music Performance – WaterBear College / Falmouth University (2024-present)

Level 3 & 4 Diploma in Music Performance – North Kent College (2021 – 2024)

GCSEs – Stationers' Crown Woods Academy (2016 – 2021)