Kayleigh Harris

I have 19 years Customer Service experience and have worked mainly for the same company since I was 16. I am dedicated, committed and punctual. I am very good at my job and have great empathy when helping customers resolve concerns. I like to ensure customer resolution is always met.

Work Planner - The Clancy Group

(2022-01)

I am responsible for planning work for 7 gangs a day. I Liaise with supervisors and the reinstatement team to ensure a smooth running of the works scheduled. I also start and stop highways permits to avoid charges being applied and deal with any reactive emergency jobs that are raised by South East Water.

Customer Service Advisor - South East Water

(2007-01 - 2021-12)

Since returning back to South East Water I have taken front line calls dealing with customers account and operational queries. I deal with written correspondence and live web chat. I also spent 10 years working in the Customer Resolution Team helping resolve customer complaints from start to finish to ensure a resolution was met.

Meter Installation Planner - Clancy Docwra

(2006-01 - 2007-12)

This role involved planning meter installations with technicians by contacting customers and making appointments.

Junior Customer Service Advisor - Mid Kent Water (South East Water)

(2003-01 - 2006-12)

I started my career here when leaving school and started in the post room as a junior Customer Service Advisor. Over the years I became a customer service advisor which included taking front line calls and responding to written correspondence.

Care Worker - Melanie Ann Trust

(2002-01 - 2003-12)

My responsibilities for this role included caring for the every day needs of our clients with leaning difficulties.

Sixth Form - Holmesdale Community College (2002-09 - 2003-06)

Holmesdale Community College (1997-01 - 2002-06)