Store Manager at 23.5-degrees Ltd. (2023-01 – Present)
- Commercial & Store Performance – Consistently delivered strong commercial performance, operational excellence & outstanding customer experience across multiple high-footfall Starbucks outlets within Yorkshire & The Humber. Sole responsibility of the store P&L, including budget management and maintenance of labour, inventory & waste costs, creating sustainable profitability. Used data insights to develop a strong understanding of product performance, customer buying patterns, and seasonal demand to maximise revenue and minimise wastage.
- Financial Performance Reporting – Present financial performance in weekly & monthly trade reports, fielding challenges from senior stakeholders. Confidently identify trends & KIPs to inform commercial decisions through structured analysis and effective communication.
- Strategic Relocation to re-invigorate unprofitable stores - Relocated to drive performance in commercially unsustainable stores. Completed assessment of operations, and drove improvement through restructured staffing, intensive retraining, and creation of collaborative & supportive team culture.
Outcome: Strengthened product availability, service standards, and brand consistency which in turn increased average monthly revenue by +19% within six months.
- New Store Opening – Following successful development of under-performing stores, was empowered to lead the opening of a brand-new store. Led end-to-end recruitment, onboarding, and training of all recruits. Engaged with local communities & charities generating demand driving initiatives prior to launch. The store is now achieving continuously growing sales/profit through continued colleague excellence & customer engagement & satisfaction.
- Management Development Coach – Responsible for mentoring newly appointed management personnel. Nurtured a wide talent pool into high achieving leaders through structured coaching, performance evaluation & leadership development.
Assistant Manager at 23.5-degrees Ltd. (2020-11 – 2023-12)
- Leadership & Team Development – Supported the store manager by leading the coaching & mentoring of colleagues to deliver excellent service. Figure head in daily operations, fostering a positive, inclusive, and high-performing team culture compliant with Starbucks' operational, cleanliness, and quality standards.
- Confrontation Resolution - Delivered consistent customer satisfaction, through timely problem-solving by resolving potential confrontation in a professional manner.
- Stock & Inventory Management - Managed stock levels and ordering to meet demand, reduce waste, and ensure availability of key products—striking a balance between sufficient supply and minimal overstock.
- Training & Onboarding - Assisted in recruiting and training new baristas and supervisors, delivering onboarding sessions and ongoing coaching to uphold Starbucks' brand standards and values.
Sandwich Artist / Store Manager at Subway (2016-10 – 2020-11)
Held multiple roles achieving fast-tracked promotion within a diverse food retailer in Cleethorpes, UK.
- Promotion from Sandwich Artist to Manager after 4 years of dedicated service, demonstrating strong performance, leadership potential, and commitment to excellence.
- Hygiene & Compliance: Ensured food preparation areas met strict cleanliness and hygiene standards. Surpassed regular hygiene compliance checks conducted by company representatives.
- Deliveries: Successfully completed the checks, and in-take of all resource deliveries, ensuring supplies were correctly accounted for, correctly stored in accordance with food safety standards.
