Training Consultant - FTC (Fixed Term Contract) at Basingstoke College of Technology (BCoT) (2025-09 – 2025-12)
- Ensured learners attended both workplace industry placements and scheduled college training days.
- Conducted regular progress reviews with learners and employers, ensuring compliance with funding regulations and safeguarding requirements.
- Set clear, achievable targets to support learner progression and successful outcomes.
- Carried out regular workplace visits to assess competence against vocational standards.
- Provided ongoing mentoring, guidance, and support to learners to promote skills development and completion.
Customer Co-ordinator at Brackenwood (2024-09 – 2025-03)
- Performed a wide range of administrative duties, including organising documentation and managing the maintenance inbox.
- Booked and scheduled customer appointments, ensuring they met customer needs and operational requirements.
- Raised service calls for engineers to attend maintenance issues, efficiently planning routes and travel time using the scheduling calendar.
- Requested and arranged delivery of parts directly from suppliers to support timely repairs.
- Managed incoming and outgoing customer calls professionally, providing support and liaising effectively with internal departments.
- Processed both small and large payments accurately using Adminbase software.
Teaching Assistant at Hampshire County Council (2013-12 – 2024-08)
- I am a teaching assistant based in KS1, on a daily basis i help and support children with their learning and lead lesson sessions.
- I work with individual children, small groups or as a whole class. I also research and resource leaning based activities.
- Helping pupils make displays and putting these displays up around the classroom.
- Taking notes for pupils who have difficulty keeping up with the pace of the class.
- Taking extra time to explain the teaching material to pupils who have not understood it the first time.
- Providing general encouragement for all the pupils in the class.
Finance and Office Administrator at IQ Mobile Limited (2011-06 – 2012-06)
- I have held the main office responsibilities of ingoing and outgoing post and invoices. My responsibilities have also included the monthly time management of staff, overtime, contingencies, processing invoices and credit notes.
- I have also understood the importunacy of short deadlines, last minute decisions and keeping organised whilst under pressure.
Finance and Business Services Assistant at Hampshire Constabulary (2004-06 – 2010-06)
- Working for the Hampshire Constabulary I worked as a Finance and Business Services Assistant. This was a very broad role and on a daily basis main duties can include raising orders, paying invoices and credit notes, processing overtime claims.
- Dealing with queries from internal and external customers through phone calls, emails and in person.
- As a trusted and long standing member of the team, I was also given the task of training new members of staff and take on the Supervisors role when needed.
- Throughout my time at Hampshire Constabulary I also worked as an Administration Assistant for the C.I.D. My duties here involved general administration, taking minutes, preparing files for court, taking messages from the public.
- Arranging meetings inside and outside of the constabulary, making accommodation bookings for small and large parties in the UK and abroad and compiling reports as necessary.
