Administration Co-ordinator - NEWCIS - Mold, Flintshire
(2025-04)
- Managed 50+ emails daily, responding promptly to customer, supplier and internal enquiries while maintaining a high standard of professionalism.
- Answered 30–60 customer enquiries each day via phone and email, providing efficient support and resolving issues effectively.
- Maintained 100% accuracy when processing confidential records, documentation and administrative data.
- Supported a team of 5–20 colleagues by coordinating administrative tasks, preparing documentation and managing day-to-day office operations.
- Scheduled 20+ meetings and appointments per week, managing calendars and ensuring efficient time management across the team.
- Processed 100+ documents and invoices each month, ensuring accuracy, compliance and timely completion.
- Consistently received positive feedback from colleagues and customers for being organised, approachable and delivering excellent customer service.
- Liaised with internal departments and external suppliers to resolve administrative and payment queries efficiently.
- Maintained GDPR compliance when handling confidential customer and organisational information.
- Prioritised multiple tasks simultaneously, consistently meeting deadlines in a fast-paced office environment.
Insurance Admin & Administrator - INSURD - Flint, Flintshire
(2024-02 - 2025-03)
- Handled 100+ inbound and outbound customer calls daily, delivering professional and compliant customer service.
- Processed an average of 5 customer payments per day, ensuring accuracy and confidentiality at all times.
- Advised customers on motor insurance policies, cover options and policy amendments.
- Managed new policies, renewals and mid-term adjustments using internal CRM systems.
- Maintained accurate customer records and policy documentation, ensuring compliance with company procedures.
- Resolved customer enquiries efficiently via telephone and email while providing first-contact support.
- Supported the administration team with data entry, document processing and record management.
Customer Service Agent - WEBUYURCAR - Chester Business Park, Chester
(2023-12 - 2024-02)
- Managed up to 300 customer calls per day, maintaining a professional and friendly service throughout.
- Guided customers through the vehicle selling process, clearly explaining valuations and next steps.
- Scheduled appointments and managed documentation to ensure smooth customer journeys.
- Verified customer and vehicle information accurately before progressing transactions.
- Supported payment administration and kept customers informed throughout the process.
- Maintained accurate customer records using internal systems while working in a high-volume environment.
Customer Consultant - BODYSHOP - Broughton Park, Chesire
(2022-12 - 2023-08)
- Delivered personalised customer service, consistently helping customers choose suitable products.
- Built strong product knowledge to confidently recommend skincare and beauty solutions.
- Processed cash and card transactions accurately while balancing tills.
- Maintained excellent shop floor presentation through merchandising and stock replenishment.
- Worked collaboratively with colleagues to achieve store sales and customer service targets.
