Keeley Luck

I am a highly efficient, enthusiastic caring and understanding professional Paralegal, who is client focused with an ability to build strong relationships with internal and external clients. I have had considerable experience in dealing with the phone, tight deadlines and a variety of computer software, dealing with financial matters and supporting management and employees including being a team player. I have the ability to deliver accurate information and detail to my work with good organisation and analytical skills.

I have completed my Conveyancing Paralegal Course an am a fully qualified First Aider and would like to be able to use my skills and knowledge that I have gained to my full potential and to progress and widen my knowledge and abilities. I have the ability to work under pressure, working at short notice, being flexible and able to quickly adapt to the changing of tasks and needs of clients. Through my past experience, I have gained an understanding of the need to maintain and uphold a high standard in a working environment and am keen to learn new skills, develop and grow within your company.

Conveyancing Paralegal - EG.Law Solicitors

(2022-10)

• Assisting solicitors with their day to day duties.
• Making contact and updating other Law Firms and Estate Agents.
• Assisting solicitors with their caseloads.
• Keeping all record and cases up to date as the cases progress.
• Preparing letters and documents for solicitors and clients.
• Answering phone calls from clients and legal professionals, managing bookings and taking control of appointments.
• Drafting and amending legal documents and completion statements.
• Undertaking legal research.
• Carrying out administrative duties such as filing, photocopying, scanning and binding.
• Reviewing legal files and documentations ready for exchange and completion.
• Liaising with Estate agents, other Law Firms, third parties and clients with efficiency and politeness throughout the process.
• Organising information and documents into a manageable format for solicitors.
• Dealing with identification documents and understanding AML procedures.
• Ensuring all cases follow the companies policies/procedures and compliance.
• Covering Conveyancing Executors emails and work load while they are on annual leave/sick.

Conference and Banqueting Manager - Sprowston Manor Hotel, Golf & Country Club

(2020-08 - 2022-09)

• Running events such as Civil Ceremony, wedding breakfasts, evening receptions, parties and proms and large events up to 300 people and conferences.
• Being a Duty Manager of the Hotel on various shifts.
• Preparing staff rota for the following weeks, managing and training up to 32 staff members.
• Dealing with customers complaints, making sure they leave satisfied.
• Dealing with customers requests, allergies and enquiries.
• Taking reservations for functions and restaurant.
• Pre organisation for events and restaurant.
• Making sure staff and customers are satisfied throughout the shift.
• Running of the hotel bar and restaurant for breakfast and dinner service.
• Taking orders.
• Stock intake and auditing.
• Recording staff weekly records sheets.
• Working and training staff on computerised tills and end of day cashing up.
• Silver service trained.
• Keeping staff motivated.
• Ensuring that on the day logistics are running smoothly.
• Making sure an event or restaurant is on track to reach its objectives by monitoring results as they come in.
• Training new staff to the best of my ability, including and arranging mandatory training.

Waitress - Park Farm Country Hotel & Leisure Complex - Hethersett

(2014-04 - 2020-05)

• Meeting and greeting customers.
• Clearing and relaying tables.
• Involved with running and silver serving at special events.
• Taking bill payments.
• Taking Room service orders to the correct room.
• Maintaining and promoting customer care.

Hairdresser - Goodfella's Ladies Salon - Poringland

(2011-07 - 2014-03)

• Meeting and greeting clients.
• Cutting, colouring, perming, hair ups, gents cuts, wet sets, colour corrections for my own clients.
• Wash and blow dry my and other stylist's clients.
• General cleaning and keeping the salon up to a professional standard.
• Booking appointments in person and over the telephone.
• Providing the highest customer care.

Saturday Job / School Work Experience - Arcadia Hairdressers - Norwich

(2010-06 - 2011-06)

• Meeting and greeting clients to the salon.
• Providing refreshments for clients.
• Booking appointments.
• Washing client's hair and towel drying.
• Removing curlers, cutting and removing foils.
• General cleaning including organising equipment trays and sorting out towels.

Paralegal Course - Law - The Conveyance Company (2023-12 - 2023-12)

Level 3 Award - Emergency First Aid at Work (2023-07 - 2023-07)

Level 2 VRQ - Beauty Therapy - Norwich City College (2013-09 - 2014-07)

Level 3 VRQ - Hairdressing - Norwich City College (2012-09 - 2013-07)

Level 2 VRQ - Hairdressing - Norwich City College (2011-09 - 2012-07)

Level 1 - Functional Skills - Norwich City College (2011-09 - 2012-07)

GCSEs - General Education - Framingham Earl High School (2005 - 2011)