Keeley Massey

Motivated and reliable shift manager with over four years of experience at McDonald's, progressing from crew member to management. Skilled in leading teams, maintaining high customer service standards, and ensuring efficient day-to-day operations. Strong problem-solving abilities and a positive attitude under pressure. Looking to apply my leadership, organisation, and communication skills in a new role with opportunities for growth.

Shift Manager at McDonald's (2021-04 – Present)

Responsible for running shifts and ensuring smooth daily operations, supervising crew members, handling safe procedures and cash management, and contributing to staff development.

• Responsible for running shifts and ensuring smooth daily operations.
• Supervise and support crew members to meet service and quality targets.
• Handle safe procedures and cash management accurately.
• Participate in disciplinary meetings and contribute to staff development.
• Resolve issues promptly to maintain customer satisfaction and efficiency.

Crew Member at McDonald's (2020-10 – 2021-04)

Served customers, assisted with kiosk orders, managed cash transactions, and worked collaboratively with team members to meet targets.

• Served customers and assisted with kiosk orders.
• Managed cash transactions and maintained accuracy.
• Worked collaboratively with team members to meet targets and deliver excellent service.

Level 2 in Animal Care – Seevic College

GCSEs in General Secondary Education – The James Hornsby School (2014 – 2019)