Keeley Page

AAT level 2 qualified accounts controller with ambition to study up to level 3 & 4 with 9 years experience; I have worked in various sectors including insurance, legal, and online education. I returned to work part-time after having a child, and I am now looking to take the next step in my career, developing and expanding on my prior skills and experience.

Group Finance Assistant - learndirect - Bournemouth

(2022-06)

• Completing bank reconciliations
• Intercompany analysis, reconciling and posting intercompany journals
• Monthly balance sheet reconciliations
• Posting invoices on the accounting system
• Dealing with supplier queries
• Reconciliation of supplier statements
• Cash postings
• Assisting with other finance transaction processing, e.g. cancellations, refunds
• Assisting with ad hoc tasks for the Management Accountant and Finance Supervisor as required
• Ensure invoice and transaction processing is completed on a timely basis
• Focus on accuracy and completeness of processing in the accounting system

Accounts Controller - C&C Insurance Brokers Ltd

(2019-01 - 2022-06)

• Reconciling insurer statements
• Checking insurer statements for accuracy prior to reconciling and dealing with insurance premium queries
• Posting of bank receipts
• Bank reconciliation
• Processing of client finance agreements and dealing with subsequent queries
• Build and maintain relationships with clients and colleagues
• Cooperate and assist colleagues within the business wherever possible to maintain working standards

Credit Control/Sales Ledger Assistant - PAL Hire

(2016 - 2019-01)

• Producing and distributing timely invoices and statements, ensuring accuracy to minimise queries
• Promptly dealing with customer/supplier queries and potentially sensitive situations, in order to recover monies, minimise bad debt, and provide excellent customer service
• Contacting customers by telephone and email to collect payments in a timely manner, and ensuring accounts are kept up to date
• General accounts administration, such as bank reconciliations, bank posting, card payments, cheque postings etc.
• Covering in the purchase ledger team if and when required, assisting with loading supplier invoices and dealing with supplier invoice disputes

Philosophy Account Manager - Boots

(2014 - 2016)

• Obtaining in depth product knowledge, and advising customers of the best products tailored to their skincare needs
• Driving sales, working towards and exceeding sales targets
• Creating brand awareness by connecting with customers, talking about Philosophy skin care and offering samples tailored to customers' individual requirements
• Offering great customer service, handling customer queries and complaints
• Operating the till, taking cash and card payments, issuing returns and exchanges, following security procedures when handling large amounts of cash
• Updating paperwork, taking records of weekly sales, and correctly filing into archives

Part-time Customer Service Advisor - Sky

(2013 - 2013)

• Answering inbound calls from customers, answering queries e.g. billing, TV technical, product information, subscriptions and upgrades
• Troubleshooting TV technical enquiries, and offering solutions to the best of my knowledge and ability
• Striving to provide good customer service by investigating queries, and going above and beyond customer's expectations to resolve customer requests
• Taking payments, handling confidential/personal details

Administration Assistant - Weightmans LLP

(2012 - 2012)

• Opening and closing case files on the office software, Fee Earner Desktop, handling confidential documents and information
• Inputting and searching for data in Microsoft Excel
• Taking calls from other companies, and assisting with enquiries or passing messages to fee earners
• Photocopying confidential documents

Administration Assistant - O'Neill Patient Solicitors LLP

(2011 - 2011)

• Opening and closing case file on the office software, Visual files, handling confidential documents and information
• Postal duties, including - stuffing outgoing post and sorting into 1st or 2nd class or special delivery and franking envelopes, and putting into the appropriate post bags
• Collecting incoming post and distributing to appropriate department/recipient
• Referencing miscellaneous post and distributing to appropriate department/recipient
• Forwarding emails, such as enquiries for quotes, local searches and urgent faxes
• Writing letters to other companies on behalf of fee earners

Sales Assistant - Next PLC

(2010 - 2010)

• Responsible for customer service, dealing effectively with customers, selling goods, handling payments and making sure products were safely and attractively displayed
• Working at a cash register, taking payments by cash, credit and debit card and wrapping customers goods answering customer queries via telephone
• Rotated and replenished stock regularly to ensure sales increase
• Helping in stock room - security tagging, kimble tagging and hanging stock to be displayed
• Attending to stockroom, regularly tidying, re-hanging stock and attending to customer requests

AAT Level 2 - Damar Training (2016 - 2017)

Distinction (National Diploma) - Stockport College (2012 - 2014)

9 GCSE's A* - C - Werneth Secondary School (2005 - 2009)