Kein Patel
Care Team Leader
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About
I am an experienced and dedicated Care Team Leader with over three years of experience at Graysford Hall, a luxury care home, where I have worked since 2023. I am a motivated, flexible and hardworking professional with strong experience in leading care teams, supporting residents, medication administration, person-centred care and maintaining high standards of care. I am currently looking for a new Care Team Leader/Senior Care opportunity where I can use my experience, develop my skills and contribute positively to the care and wellbeing of residents.
Experience
Care Team Leader - Graysford Hall Care Homes - Sanders Senior Living Home
(2023-06)
Progressed to Care Team Leader within seven months in recognition of strong performance, leadership and commitment to high-quality resident care.
- Lead and coordinate care teams, allocating duties, managing workloads and ensuring safe, person-centred care and effective teamwork.
- Manage and review care plans, risk assessments, resident documentation and care records, ensuring they remain accurate and reflective of residents' changing needs.
- Coordinate medication administration, medication audits, stock checks and ordering, ensuring safe and compliant medication practices.
- Coordinate GP rounds and MDT meetings, liaising with GPs, nurses, pharmacists, therapists, families and other professionals to ensure continuity of care.
- Lead new resident admissions, including resident profile creation, care plans, risk assessments, body maps, weight/height records and wound care assessments.
- Respond to resident emergencies, incidents and changes in condition, ensuring appropriate escalation, documentation and follow-up.
- Provide leadership, guidance and support to care staff while promoting safeguarding, dignity, safety, quality and professional standards.
- Maintain accurate documentation and effective verbal/written handovers, ensuring key information is communicated across teams.
- Support professional meetings, care reviews and communication with families and external healthcare professionals.
Acting Deputy Manager - Graysford Hall Care Homes - Sanders Senior Living Home
(2024-11 - 2024-11)
Undertook Acting Deputy Manager responsibilities for two weeks during the Deputy Manager's absence following recognition of strong performance and leadership ability.
- Supported senior management with operational, administrative and compliance responsibilities.
- Completed DoLS applications and associated paperwork and organised CHC funding documentation.
- Assisted with safeguarding reports, incident reports and learning reviews, supporting appropriate escalation and continuous improvement.
- Supported staff coordination, professional communication and the effective day-to-day running of the care home.
Back Office Specialist - Energy Ltd
(2019-08 - 2020-12)
- Managed customer journeys, complex queries, data entry and CRM updates.
- Analysed data, identified trends and prepared weekly/monthly KPI reports.
- Ensured regulatory compliance and met industry SLAs.
- Liaised with industry partners and supported process improvements.
- Assisted customers and the call centre with queries and administration.
Sales/Accounting Assistant - New Purnima of Mombasa
(2009-03 - 2019-07)
- Provided customer service and supported daily store operations and stock control.
- Managed purchase and sales ledgers, invoices, VAT, payments and reconciliations.
- Analysed sales reports and supported purchasing and revenue growth.
- Managed cash transactions, data entry, administration and debt reporting.
Education
BA (Hons) - Business & Marketing - De Montfort University (2014-09 - 2017-06)
BTEC Level 3 - Business Studies - Gateway College (2009-09 - 2014-06)
BTEC Level 3 - Business Finance - Gateway College (2009-09 - 2014-06)
Level 3 Award - Employability - Gateway College (2009-09 - 2014-06)
Level 2 Diploma - Business Studies - Gateway College (2009-09 - 2014-06)
Level 2 National First Certificate & National Certificate - ICT - Gateway College (2009-09 - 2014-06)
Level 1 - Retail Knowledge - Gateway College (2009-09 - 2014-06)
Level 1 - Business Administration - Gateway College (2009-09 - 2014-06)
GCSEs - Mathematics & English - Hamilton Community College (2007 - 2009)