Executive Assistant/Office Manager at XS Global (2025-09 – Present)
- Manage complex calendars for two directors and coordinate end-to-end travel and expenses for five executives, ensuring smooth scheduling and compliant, timely reimbursements
- Oversee daily office operations and vendor coordination while liaising with home office in the US
- Support company-wide rollout of SAP Concur, including training, SOPs, and ongoing troubleshooting
- Handle all Companies House filings and corporate administrative requirements, maintaining accurate records and full compliance
Human Resources Administrator at Fantail Cafe (2025-04 – 2025-08)
- Lead recruitment processes, including sourcing, interviewing, and onboarding new staff
- Drafted and managed employment contracts in compliance with UK labour laws and internal policies
- Managed the development of staff training materials and onboarding modules, including designing a comprehensive handbook and staff guide to support consistent learning, role clarity, and long-term professional development
- Supported application to become a licensed UK visa sponsor and manage all work experience processes
Customer Success Manager & Sales Development Rep at Market Insight Media (2024-05 – 2025-05)
1 year contract
- Drove membership sales including retention, renewals, and acquisition of cold leads
- Developed a comprehensive communications and marketing calendar, improving customer success journey and onboarding of new members
- Supported implementation of Monday.com, boosting team efficiency in email communications and customer relations
Energy Management Consultant at NUS Consulting (2024-01 – 2024-05)
- Managed client relationships, providing expert advice on energy procurement strategies
- Prepared and oversaw tenders, facilitating collaboration between clients and internal teams to streamline operations
- Drove carbon emission reduction strategies across Scopes 1, 2, and 3 by introducing clients to renewable purchasing and partnerships in solar and demand response
Family Caregiver/Yoga Instructor/Travel Break (2023-02 – 2023-12)
- Provided care to relatives, worked as a yoga instructor, and spent time travelling in South America
Associate Program Manager, Beneficial Electrification, EV at ICF International Consulting (2022-01 – 2023-01)
- Coordinated the implementation of utility make-ready EV infrastructure incentive programs, exceeding client timelines for qualifying and onboarding leads
- Increased program participation by hosting meetings and developing strategic content
- Developed SOPs and user guides that streamlined stakeholder engagement
Relocation (2021-10 – 2021-12)
- Moved from one state to another and took a few months to find a new role
Launch and Field Operations Manager at Allstate (Avail Carshare) (2019-08 – 2021-09)
- Spearheaded the successful launch of a startup product, Avail Carshare, in three U.S. markets and oversaw post-launch field operations
- Drove an increase in platform traffic by developing and implementing a compelling content strategy, contributing significantly to company growth
- Developed and implemented comprehensive FAQs and SOPs that streamlined vendor interactions
Locations and Partnerships Coordinator at Zipcar (2018-01 – 2019-08)
- Cultivated and managed key vendor and city relationships, leading to increased service reliability and customer satisfaction
- Leveraged GIS software to analyse location utilisation data and optimise strategic vehicle placement, identifying underutilised locations and relocating vehicles to high-demand areas
