Contact / Customer Service Advisor - Center Parcs
(2022-03)
In essence, the Contact Advisor plays a crucial role in shaping the guest experience at Center Parcs, ensuring a smooth and enjoyable break for all visitors.
- Handling inbound calls and online requests: This includes taking reservations for restaurants, activities, and accommodations.
- Answering customer queries: Providing information about Center Parcs' services, facilities, and policies.
- Resolving customer issues: Addressing complaints, escalating issues when necessary, and ensuring customer satisfaction.
- Maintaining accurate records: Updating booking systems and completing call logs.
- Staying up-to-date: Participating in training sessions to learn about new products, services, and procedures.
- Essential Skills and Experience: Excellent customer service skills with a friendly and helpful demeanor, active listening, and clear communication.
- Strong communication skills: Ability to effectively communicate with customers, both verbally and in writing.
- Problem-solving skills: Ability to identify and resolve customer issues efficiently.
- Ability to work under pressure: Handling a high volume of calls and managing multiple tasks simultaneously.
- Computer literacy: Proficiency in using booking systems and other relevant software.
- Knowledge of Center Parcs' services: Familiarity with the company's offerings and policies.
Senior Care/Nurse Consultant - CRG Social Care
(2014-01 - 2015-01)
- Supplying staffing requirements within NHS, Private Care Homes & County/City Councils
- Face to face interviews with care assistants, registered general nurses, practitioners, theatre nurses, health care assistants, support workers
- Attending meetings within NHS procurement to ensure all compliance are adhered to
- Booking shifts on a daily basis and recording these to my bespoke booking tracker that I created
- Ensuring that all candidates have all the necessary documentation such as certificates of fitness, medical reports, access codes to the TPP One System.
- Adhering to company policies
- Achieving monthly targets
Social Care Consultant - Capita Resourcing
(2010-02 - 2014-08)
- To assist in the growth of the social care division
- Arranging and interviewing ideal candidates required to generate new business
- Service existing clients and source new clients with a strong focus on customer and candidate relations
- Arranging payroll
- Adhering to company policies
- Working towards KPI targets
- Achieving monthly bonuses
Recruitment Consultant - Locum Link
(2008-08 - 2010-02)
- Supplied optometrists in to Locum work
- Service clients
- Service candidates
Line Manager - Loan Link Mortgage Management
(2007-09 - 2008-06)
- Dealing with day to day running of the telemarketing department.
- Focus Meeting daily
- Coaching sales on a daily basis.
- Making sure the department achieves the daily sales target
- Arranging incentives of a team of 8
- Training 8 staff individually to achieve the standards required
- Making sure staff adhere to HR regulations
Assistant Manager - AWD Loans
(2007-05 - 2007-08)
- Dealing with day to day running of the telemarketing department.
- Confirming each quote requested is accurate and eligible before being able to pass Quality Control.
- Focus Meeting daily
- Coaching sales on a daily basis.
- Making sure the department achieves the daily sales target
Lending Specialist - Egg Bank Plc
(2004-01 - 2007-05)
- Based on inbound sales to achieve monthly targets to hit bonus.
- Bonus was targeted on selling PPI.
- To pass Accreditations such as Data Protection Act, Money Laundering and banking code.
- Acting Team Leader whilst short staffed.
- Coaching and Training consultants on PPI.
- Attended Income Protection Sales Course.
Senior Travel Consultant/Team Leader - Ilkeston CO-OP Travel
(1997-01 - 2004-01)
- Duties include day to day sales making sure sales targets where achieved individually and regionally.
- Transactions of all monies processed.
- Customer Service including face to face and over the phone.
Training Sales Consultant - Lunn Poly Ltd
(1994-07 - 1996-12)
- Duties include day to day sales making sure sales targets where achieved individually and regionally.
- Transactions of all monies processed.
- Customer Service including face to face and over the phone.
