Kelly Gordon

Efficient, organised individual who is seeking a role within the admin sector as an Administrator with great knowledge and a record of working to very high standards with previous experience working in an office setting. Good level of literacy and numeracy skills – proficient user of MS Office, with a good typing speed. Have over 6 months experience where I was able to manage diaries, meetings, and events effectively, and is able to resolve difficult customer and admin situations.

Able to work well both in teams and on own initiative, with a proven record of contributing to process improvements. Outstanding relationship-building skill, competent in building customer relationships which inspire confidence and loyalty. A highly efficient individual who can adapt well to new environments and learn new processes quickly to achieve outstanding results.

Strong ability to multi-task and prioritise. Seeking an admin Assistant role in a large company to develop and gain further skills.

Cleaner at Heights Academy (2025-02 – Present)

• Cleaning and sanitizing: Clean and disinfect toilets, urinals, and other areas to prevent the spread of illness
• Spot cleaning: Clean up spillages of bodily fluids as soon as possible
• Maintaining equipment: Clean and maintain school equipment
• Cleaning windows: Clean windows and windowsills to prevent the spread of illness
• Dusting, sweeping, mopping, and vacuuming: clean floors, surfaces, and common spaces
• Restocking supplies: Restock washroom supplies and hand towels
• Supporting safety measures: Implement enhanced cleaning protocols to keep students and staff safe
• Following hygiene regulations: Clean up after students and staff while following standard hygiene regulations

Cleaner at The Floor Brite Group (2021-11 – 2024-11)

My duties include

• Vacuuming and cleaning of carpets over 4 floors
• Cleaning of toilet facilities and refilling of toiletries
• Cleaning big traffic areas such reception, lifts, revolving doors
• Mopping the basement

Jewellery Packer at Neon Contracts (2020-11 – 2020-11)

• Inspected the jewellery for any damage prior to packaging
• Check the dispatch codes of the product to the customer order form
• Box the jewellery and follow the packaging procedures to ensure product is safe for postage

Support Worker at Fairway Home Care (2020-03 – 2020-06)

I worked for an agency working shifts at multiple residential care homes, my duties included:

• Assisting elderly residents with their daily life such as eating, travelling to the toilet, changing them and moving around the building
• House keeping duties such as room cleaning and laundry
• Helping prepare and run their games activities

Office Assistant at CVTRA (2010-05 – 2010-11)

I worked at CVTRA on a 6 Month contract my duties included:

• Sorting client files
• Typing client records into spreadsheets
• Answering client calls providing advice in regards to benefits, housing and employment information whilst maintaining high quality customer service
• Promoting business via leaflets to the public
• Franking and labelling Letters for posting

Work Experience at Woodberry Hair Dressers (2006-07 – 2006-08)

Office Assistant at Titan Partnership (2005-07)

NVQ Level 1 in Beauty – Great Barr Campus - Birmingham (2007-09 – 2008-06)

– John Willmott School (2007-07)