Onsite Account Manager high volume recruiter/Branch Consultant at Extrastaff (2020-10 – Present)
Driving and Industrial Experts
- Resourcing using job boards and social media platforms
- High Volume recruiter working to high demands of peak customers
- Interviewing candidate's suitability for the role
- Arranging inductions onsite meeting in line with the client's induction plan
- Check-ins on each shift to ensure numbers are achieved
- Reporting to General Manager and the Operations team after each shift the fulfilment
- End of day reporting to Extrastaff Management and Client requested v fulfilment
- Updating booking sheet with attendance to preview unbilled margins
- On call to be available out of hours for both Client and Colleagues
- Sharing best practise for attracting candidates
- Addressing Colleagues issues and concerns with a level head resolve based on facts
- Tracking resourcing throughout the process from 1st stage interview to 1st shift
- Candidate care ensuring we are available for feedback keeping retention rates low
- Building lasting partnerships with both internal and external customers
- Responsible for 2 Onsite start ups from recruitment to account management
- Rate negotiation with new and existing clients
- Service reviews ensuring I am delivering exceptional service along with addressing any feedback
- Over achieved weekly twice Branch Target exceeding £26k with myself and one colleague
Senior Onsite Manager at Strata Logistics (2020-04 – 2020-10)
Delivering high volume
- Responsible for site start up
- Responsible for setup of the site from advertising to staff placement
- Planning 6 shifts per day across 3 sites including various start times (in peak)
- Responsible for the submission of costings
- Onsite presence for shift change overs
- Weekly client meeting to discuss previous weeks fulfilment and the new weeks forecast
- Headed up the inductions of new in take according to site guidelines
- Creating rotas for the colleagues
- Oncall for both Client and colleagues
- Tracking recruitment form job boards whilst monitoring costs
- Responsible for compliance of each candidate
- Tracking new starters and leavers
- Monitoring and tracking AWR
Senior Managing Consultant at Interaction Recruitment (2020-03 – 2020-04)
Responsible for increasing revenue on existing desk
- Candidate attraction using available job boards and social media platforms
- Ensuring every candidate is compliant before starting assignments
- Payroll completed every week ensuring all timesheet and hours are correct prior to submission
- Creating target plans for local clients to increase existing pipeline
- Managing Clients and Colleagues expectations with clear plans and communication
- Negotiating margins to satisfy both the business and client
- Client review meetings
- Oncall service available for both Candidates and Clients
- Winning business from cold calls
- Working against personal and branch KPI
- Understanding Branch profit and loss where to take action
Industrial Consultant/Senior Recruitment Consultant at Staffline Express (2013-05 – 2020-02)
Adding Value to your Business. Responsible for building lasting relationships while attracting new business
- Attracting new business in a competitive environment through cold sales calls
- Arrange Client visits to promote features and benefits of Staffline
- Negotiation of pay and charge rates incorporating all legalities (awr)
- To win new and maintain business by regular contact and updates
- Arrange check ins for new starts to ensure arrival of Candidate
- Account management from recruiting to payroll
- Wining business through sales negotiation and commercial/sector awareness
- Managing Clients expectations through solid communication and regular review meetings
- Managing Contractors setting expectations ensuring they are adhered to
- Creating and presenting Kpis ready for Client reviews
- On Call Servicing ensuring that I have full contact with both Clients and Contractors outside of normal working hours
- Working in partnership with "return to work" organisations'
- Deputising in absence of Branch Manager completing reports and P and L to hierarchy
- Facilitating disciplinary meetings in accordance to business guidelines
Recruitment Controller (temporaries) at Brook Street Bureau (UK) (2012-07 – 2013-05)
One of the leading high street recruitments consultancies in the UK. Responsible for talent scouting along with attracting new business within the Industrial Sector
- Growing an Industrial desk from a blank canvas to a profitable desk
- Attracting new client business through sales, negation drop offs and client visits
- Sourcing and placing candidates in a temporary working assignments
- Completing registrations ensuring the compliance is adhered to at all times with working regulations
- Completing payroll to ensure that candidates are paid on time and correct, recognising any errors and provide solution (awr)
- Assisted in resolving a compliance issues after a failed audit, ensuring that all required documents were correct and valid
- Achieving a Brook Street Northampton first supplying to the NHS
- Won a large volume client in the events sector who now uses Brook Street nationally
Quality of Process & Customer Interaction Manager at Talk Talk PLC (2012-04 – 2012-07)
One of the leading service providers for Landline and Broadband in the UK. Selected to be accountable for Departmental Call Quality and Call Process, Centralising of Coaching and Development documents.
- Worked closely with Site Operations Manager to scope and define the role, created the strategy and process to deliver the organisational vision, re–designing the structures of Call quality feedback
- Streamline the feedback process delivering a positive improvement in overall pass rate, which in turn alleviates Ofcom fine potentially up to 10% of the business annual earnings
- Selected to analyse churn data within very demanding time constraints, results affected the department bonus earnings
- Delivered the process to the department Team Managers along with rationale
Team Manager at Talk Talk PLC (2005-06 – 2012-04)
Broadly experienced leader responsible for developing and managing a successful team of 12 agents covering various skill sets within the organisation working towards business targets and KPI's.
- Led a successful Retentions team through performance management, coaching and feedback
- Completed a successful Contact Centre Manager Secondment in Customer Service
- Chosen to complete a Secondment in South Africa auditing quality of work in line with Ofcom guideline and requirements. Worked closely with on-site Trainers ensure that all customers held data was accurate and factual
- Managed the department's ongoing complaints to ensure that they were resolved within agreed timescales
- In house trained in disciplinary and HR related formal processes, this enabled myself to hold investigation meetings through to disciplinary meetings
- In first year was shortlisted down to Top 3 Team Manager across all 7 sites including off shore
- Implemented an adherence tracking telephony activity across the Site to monitor adherence, lost hours versus actual hours. The result showed an increase of on phone productivity
Team Supervisor at Orange PLC (2004-09 – 2005-04)
One of the UK's leading mobile phone and network providers. Led a successful Team of insurance claim assessors in accordance with business terms and conditions, incorporating FSA guidelines, and achieving desired accuracy targets.
- Completed a successful Secondment to India for 8 weeks as Training and Coaching Support
- Awarded in house FSA certification approval, in order to undertake and complete investigation of insurance claims for loss of mobile phones
- Lead a team of agents to achieve the highest pass rate in Orange Care Claims
