Kelly Leah

I am a hardworking and dedicated person in any role that is put upon me. My previous job has made me able to communicate very well with people face to face or on the phone and work under stressful situations. I enjoy customer interactions and making people happy. I enjoy experiencing new things and learning new skills.

Shift Leader - Wetherspoons - Daventry

(2019-08)

• Customer service skills and going above and beyond for a customer who needs extra help
• Communicating with customer face to face or answering the phone
• Handling cash for an opening shift and a closing shift
• Serving drinks and food to a high standard
• Keeping the pub at the best hygiene standards
• Dealing with difficult/stressful situations
• Working well as a team or alone
• Have some experience with computers such as using Microsoft, responding to emails etc
• Worked up from just a floor associate to now a shift leader
• Experienced in dealing with all types of customers of all ages
• Experienced in handling shifts where I was in charge of leading the team as well as training new staff on the job
• Experience in running kitchen shifts
• Able to open and close a kitchen

Volunteer Shop Assistant - Wood Green, The Animals Charity - Daventry

(2019-12 - 2020-03)

• Trusted with cash and till
• Handled the shop floor alone
• Organised stock ready to be put on sale or donate elsewhere

Primary School Assistant - Academy

(2018-06 - 2018-06)

Work placement

• Working along side the primary teacher to help with lessons and help students

Diploma of Higher Education - Animal welfare - Moulton College (2020-06 - 2020-09)

GCSE - Child Development - Academy (2014-09 - 2019-06)