Pharmacy Support Worker - NHS - Vale of Leven Hospital - Vale of Leven Hospital
(2026-03)
- Ensure that all items are appropriately packaged in accordance with Safe and Secure Handling of Medicines
- Undertake the over-label/ pre-packing of medicines following departmental procedures
- To deal with disposal of waste following Standard Operating Procedures
- To process pharmacy requisition, ward top-up lists and returns through the Pharmacy Stock control system as per departmental procedures e.g. Ascribe and print picking tickets
- Pick and supply medicines to the wards and departments
- To participate in the stock control systems for medicines including stock checks, stock rotation, expiry date checks and good house keeping of medicines
- Arrange transportation and delivery as appropriate and ensure all orders for outside hospitals and patients are ready for collection and all necessary paperwork completed within the designated time, To participate in the to-up service to ward and department areas
- Rectify any inputting/picking errors set aside by the Pharmacy Support Worker Higher Level or Distribution Manager
- Undertake reception duties including answering telephone, receipting prescriptions into departmental log, filing of documentation
- Clerical processing of delivery notes in accordance with local procedures
- Receipt goods at delivery point, ensuring stock is correct and is fit for purpose, and all documentation is endorsed and stored appropriately ensuring effective stock rotation
- Liaise with suppliers regarding returnable items, damaged goods and queries as required
- Process the requisitions for controlled drugs through the Pharmacy stock control system e.g. Ascribe
- To replenish sundry items (bottles, skillets, nebuliser items etc) and order replacement stock as required
- Deliver products to wards/departments as appropriate
- To assemble components for the preparation of medicinal products, ensuring they are of a suitable quality and quantity
- To prepare products in accordance with the principles of Good Manufacturing Practice, Quality Assurance, Quality Control, COSHH, Good Distribution Practice, Good Clinical Practice, Health & Safety directives, and procedures, and following completion of an appropriate training programme
- General housekeeping
- Record and collate statistical information
- Provide patient discharge information to community pharmacies as appropriate
- Comply with current legislation, code of ethics, conduct and practice relevant to Pharmacy
- Adhere to local board policies and procedures, including Health & Safety at Work and COSHH regulations
Administrator & Receptionist - A&K Body Repairs Ltd (Garage)
(2024-06 - 2026-02)
- Answering telephone
- Booking client appointments
- Dealing with customers queries
- Take payments
- Deal with all emails
- Raise Invoices & Estimates
- Liaise with Suppliers for material delivery
- Update and maintain the filing systems
- Sort all mail
- Liaise with Insurance companies
- Prepare accounts for business
Administrator & Co-ordinator - NHS – Golden Jubilee National Hospital - Golden Jubilee National Hospital
(2013-03 - 2024-06)
- Process all internal and external calls for work to be carried out in the hospital and hotel buildings and grounds
- Raise reactive work order for repairs to be carried out
- Print and delegate Planned Maintenance jobs weekly
- Prioritise urgent calls
- First point of contact to the Estates Department
- Responsible for external contractors, RAMs, keys and passes
- Close all work orders recording the details of work, engineers involved, materials used and time taken
- Update and maintain the filing systems
- Assist managers and engineers adhoc admin duties, i.e typing, emails etc
- Order stationary, equipment and uniforms for the department
- Outgoing and incoming external and internal mail
- Print end of month reports for manager and keep confidential
- Managing service contracts
- Complete monthly timesheet information for the Engineering staff on SSTS and submit to payroll
- Creation, recording, filing and maintenance of Legionella Water Temperature Spreadsheets/filing system, for audit purposes
- Maintain the paperwork associated with the ordering and delivery of goods
- To print off reports as required by the estates / engineering managers and keep records of the same
- Provide regular monitoring information on performance in compliance with targets
- Provide weekly performance reports to senior management to ensure the efficient use of the maintenance work force
- Adhere to Health & Safety protocols
Police Constable - Strathclyde Police - Glasgow City Centre, Glasgow
(2005-03 - 2012-12)
Working within a challenging role and having to carry out various diverse duties. Ultimately my role was responding to calls and requests from the public. I had to continuously maintain a high standard of professionalism at all times whilst making difficult decisions and problem solve as issues arise.
Throughout my duties I had to remain calm in stressful situations and work professionally under pressure. My role consisted of having to think on my feet and delegate duties when required to get the job done. In amongst all of that I also had to attend and prepare for court and hearings to give evidence.
I had to have a competent knowledge about organisational strategies and goals. I have good listening and writing skills as it is important during statement taking, conducting interviews, taking crime reports, paying particular attention to detail for positive results.
- Compile and prepare reports for senior officers and also for the Crown Prosecution Court (COPFS)
- Complete administration procedures within timescales and managing time efficiently
- Act with sensitivity when dealing with situations such as delivering a death message or dealing with sexual crimes
- Taking direction on specific duties from senior officers and external agencies. Work in partnership with communities liaising with community group individuals
- Lodging of productions
- Liaising with witnesses
Administrator - HM Young Offenders Institution, Polmont - Falkirk
(2003 - 2005)
Based within the Visits Department, duties included; booking all visits for families and friends of prisoners over the telephone. Maintaining a professional stance when dealing with irate, impatient and emotional members of the public. I was part of a team and contributed to the smooth running of the office. I was always thinking of new ways to improve the visits system and implementing them.
- Update of the visits database, maintaining it and backing it up at night
- Compiling the weekly rota for the prisoners, scheduling their workshop duties
- Liaise with Prison officers and Managers and providing general administration support
- Adhoc admin duties
Personal Assistant - NHS Falkirk Royal Infirmary - Falkirk
(2003 - 2003)
PA for a Manager of Consultants, ultimate priority was to allow my managers day to day schedule to be organised and run smoothly. Supporting manager to enable her to reach targets and deliver on her strategic goals. Whilst being placed in stressful situations and working with a heavy workload, I was able to remain calm, be organised and able to prioritise and time manage tasks and duties calmly and efficiently.
- Dealt with situations on absence of the manager
- Read, monitor and respond to the manager's and own emails
- Plan, organise and manage meetings
- Organise travel and prepare complex itineraries
- Prepare correspondence, agendas, minutes, and memos
- Audio typing
- Source and order stationary and office equipment
Receptionist/Administator - NHS Vale of Leven Hospital - Alexandria
(2002-01 - 2003-02)
Receptionist - Mountgrange Heritage Estate Agents - Nottinghill, London
(2001-03 - 2001-12)
Clerical Assistant - West Dunbartonshire Council - Dumbarton
(2000-01 - 2000-03)
