Kelly Steel

Motivated and results-driven Business Development and Sales professional with experience in lead generation, client relationship management, and office operations. Known for a proactive approach, excellent communication skills, and the ability to build strong professional relationships. Highly organised, deadline-focused, and committed to delivering exceptional customer experiences while driving revenue growth.

Sales Manager at The Polo Club Hotel (2025-09 – Present)

• Driving new business development initiatives
• Managing sales enquiries, conversions, and bookings
• Building and strengthening relationships with corporate clients
• Identifying partnership and revenue opportunities
• Supporting occupancy and revenue targets

Business Development Manager at Up Hotel Agency (2023-07 – 2025-09)

• Generated and qualified new business leads through proactive prospecting
• Identified and developed sales opportunities to build a strong pipeline
• Established and negotiated corporate agreements
• Conducted cold sales calls and follow-up communications
• Attended networking events to develop new business relationships
• Maintained strong client engagement and account relationships

Business Development Manager at iSupply Rugby (2022-09 – 2023-07)

• Developed and grew a cold desk through proactive business development
• Conducted high-volume cold calls to prospective clients
• Identified and targeted potential clients within the local area
• Built and maintained strong client relationships

Commercial Manager at The Recruitment Group (2022-05 – 2022-08)

Role made redundant.

• Managed the commercial division
• Conducted both cold and warm sales activity
• Built and developed a cold desk
• Generated and qualified sales leads
• Completed weekly client visits / drops
• Set and adhered to monthly KPIs
• Managed and worked towards budget targets across temp and perm desks

Hub Manager at People Solutions (2020-05 – 2022-05)

Grew the Rugby driving plan from £1,700 GP per week to £3,800 GP per week.

• Managed a team of up to three consultants
• Set, monitored, and reviewed KPIs
• Completed weekly performance reports
• Conducted cold sales calls
• Managed up to 70 drivers per day
• Oversaw three operational divisions
• Ensured full compliance across all divisions
• Managed and forecast budgets

Driving Consultant at Encore Personnel (2017-11 – 2019-12)

Billed £10,000 within three months, exceeding target by £7,000.

• Managed a driver workforce of up to 150 drivers
• Conducted cold sales activity
• Built relationships with new and existing clients
• Booked and completed sales visits
• Consistently achieved weekly KPIs

NVQ Level 2 in Business Administration