Kelsey Bew

Adaptable and results-driven professional with experience in healthcare, operations, and administrative support. Currently supporting Critical Care Paramedics at St John Ambulance WA through post-incident reviews, clinical outcome analysis, and stakeholder liaison with emergency services and hospitals. Strong background in operations management, reporting, business development, and staff training.

Known for streamlining workflows, improving compliance processes, and delivering high standards of team and client support.

Critical Care Paramedic Team Support & Training Coordinator at St John Ambulance WA (2025-01 – Present)

Supporting Critical Care Paramedics through clinical analysis and stakeholder coordination

• Conduct post-incident reviews to strengthen patient care and response strategies.
• Analyse response outcomes with Critical Care Paramedics to identify clinical improvements.
• Audit patient case files and medications to ensure accuracy and compliance.
• Liaise with WA Police, hospitals, and emergency services to coordinate care in high-risk environments.
• Compile monthly reports and maintain equipment registers to ensure operational readiness.
• Support service improvement projects and policy development initiatives.

Assistant Branch Manager at Enterprise Mobility (2021-01 – 2025-01)

Managed fleet operations and business development across local and global accounts

• Managed a fleet of 250+ vehicles and coordinated daily operational logistics.
• Conducted performance reviews and staff development meetings to achieve KPIs.
• Managed local and global accounts, generating new business leads and driving growth.
• Oversaw invoicing and debt management to maintain financial performance.
• Delivered staff inductions, onboarding, and systems training.

Office Administrator at Domination Homes, WA (2025-01 – Present)

Managing office operations and client communications in fast-paced environment

• Manage scheduling, diary coordination, and office resource planning.
• Maintain accurate records, logs, and invoice data entry.
• Communicate professionally with clients via phone, email, and in person.
• Support multiple deadlines in fast-paced environments while maintaining accuracy.

MSc in Forensic Psychology and Mental Health – University of Coventry (2025-01)

BSc in Psychology – University of Northumbria (2018-01 – 2021-01)