Deputy Hospital Manager at Clarity (2025-10 – Present)
- Organising and distributing rotas for a team of 10+ with multiple clinics
- Ensuring relevant checklists and audits are complete and managed
- Led a team in successfully delivering results for private and NHS patients promptly
- Delivered empathetic, patient-centred care in fast-paced environments
- Implementing NHS care guidelines, IPC policies, and CQC requirements while attaining KPI goals
Ophthalmic Technician & Patient Coordinator at CHEC (2023-01 – 2025-10)
- Supporting pre/post operative patient appointments
- Led triage, admission, OCT and GMS clinics with excellent time management
- Acted as theatre circulator and patient escort within the surgical team
- Preparing equipment, maintaining relevant patient records, FP10s & medication availability
- Chaperone and discharged patients with a clear aftercare and follow-up process
- Assisting and trained junior technicians while adhering to quality and safety standards
Digital Content Manager at CUBO (2020-11 – 2022-12)
- Maintained accurate digital records, product listings, and stock data
- Regularly reviewed and updated online systems to ensure data accuracy
- Supported digital content and online platforms to improve user experience
- Demonstrated strong attention to detail and organisational skills in daily tasks
Optical Advisor at Glasseslab (2020-03 – 2022-12)
- Managed appointment schedules and handled enquiries via telephone and email
- Ensured accurate and current patient records and administrative systems
- Delivered personalised advice and high-quality customer service unique to the client
- Built a strong rapport with patients while maintaining a professional manner
