Kelvin Ellis-carr

With 24 years of diverse experience in customer service, I have honed my expertise in communication, problem solving, and relationship building. Throughout my career, I have demonstrated a strong commitment to delivering exceptional service and support, ensuring high levels of customer satisfaction and loyalty. My adaptable nature allows me to thrive in dynamic environments, and I have developed the necessary skills to efficiently manage complex situations and diverse teams.

I am passionate about fostering positive customer experiences and creating supportive, collaborative environments for both customers and staff.

Family Carer - London

(2023-01)

• Provided full time care and support for a family member with a serious illness, managing daily routines, appointments, and household responsibilities.
• Developed strong organisational, time management, and problem solving skills through coordinating medical appointments and care arrangements.
• Maintained calm and effective communication with healthcare professionals, family members, and support services.
• Now seeking to return to paid employment, bringing renewed focus, reliability, and resilience.

Customer Host / Lead Cook - Buzz Bingo

(2016-01 - 2023-12)

• Delivered excellent customer service by managing customer inquiries, offering assistance, and providing essential information.
• Led a team of five kitchen staff, overseeing food preparation, cooking, and kitchen operations to ensure efficiency and quality.
• Managed bar service, cash handling, food ordering, and bingo calling during events and sessions.
• Maintained arcade machine hardware and software, ensuring all machines were in working order and ready for use.
• Provided front of house customer service, greeting and assisting patrons, ensuring a welcoming and friendly atmosphere.

Team Manager - McDonald's

(1999-01 - 2015-12)

• Developed and implemented customer service policies to enhance service delivery and align with evolving industry standards.
• Managed and led a team of 6 to 10 staff members, ensuring optimal performance and high standards of service.
• Delegated tasks to staff members, ensuring responsibilities were effectively distributed and completed.
• Managed inventory and budget, overseeing stock levels, ordering supplies, and ensuring cost effective operations.
• Trained new staff members, imparting essential skills, company policies, and customer service techniques to enhance team efficiency.

Admin Assistant / Youth Worker - 1A Community Centre

(1995-01 - 1998-12)

• Answered telephone calls, managed communications, and carried out various administrative duties to support the centre's operations.
• Responsible for cash handling and ensuring the safe operation of the facility.
• Worked with 16 to 18 year olds, providing guidance and creating a safe, educational, and enjoyable environment for their development and engagement.

Counterbalance Lift Truck Operator Certificate (2026-01)

City and Guilds Entry Level Certificate for Introduction to Customer Service (2024-01)

Level 2 Certificate in Food Safety (2022-01)

Level 2 NVQ Diploma in Hospitality Services (2013-01)

Level 2 Certificate in Hospitality and Catering Principles (2013-01)

Intermediate Apprenticeship in Hospitality Services (2013-01)

Level 1 Certificate in Food Safety (2016-01)

Level 1 Key Skills in Communication (2004-01)

Level 1 Key Skills in Application of Number (2004-01)