Fitness & Wellbeing Manager - Nuffield Health - Norbury, London
(2019-02)
- Delivered over £100k in revenue in 2021 and increased sales targets by 10% YoY
- Responsible for the career management of 6 direct reportees, holding weekly 1-1 meetings
- Create fresh and innovative wellbeing activities that tie in with client wellbeing programme
- Drive programme delivery of Health MOT & Personal Training utilisation, whilst exceeding delivery targets
- Manage 'Group Exercise Timetable' and a team of dedicated freelance instructors ensuring this does not exceed budgeted spend
- Deliver and run a series of fun and engaging gym challenges and events on a monthly basis
- Maintain high standards of operation and cleanliness of the gym, studio facilities and general club area
- Report on MI, monthly budget and staff wellbeing
- Management, governance and sales of major services in the club
- Continually improving site standards and teams’ performance
- Senior SWAP delivery lead for the ‘School Wellbeing Activity Programme’- providing students with tools to manage their wellbeing.
Customer Experience Manager - Nuffield Health - Norbury, London
(2019-08)
- Responsible for creating an outstanding experience for all gym club members, designing and executing the member service strategy to meet and exceed customer satisfaction
- Ownership of member retention, leveraging customer data and continually acting as the “voice of customer” through ongoing feedback and complaint analysis to help the brand build better relationships with the end customer
- Working closely with third parties, including feedback forums to proactively work to build and improve customer satisfaction scores.
- Ownership of the digital customer experience from acquisition to retention and win-back
- Working closely with marketing, operations, analysis and technology teams to champion member interests at all times
- Monitoring competitor activity and generating ideas for improvement
- Social media community management and management of service-related website content
- Driving and increasing membership sales to hit monthly targets and business critical KPIs
Green Flag Marketing Consultant - Direct Line Group - London
(2017-08 - 2018-03)
- Responsible for briefing and executing annual marketing campaigns ensuring the activity delivers against commercial and brand objectives.
- Worked with key stakeholders, supporting the marketing manager in ensuring all core creative and media plans were managed, measured and optimised
- Supported the team in delivering plans across core and growth
Sports Team Manager/Learning Support Assistant - Richmond Park Academy - London
(2017-05 - 2019-02)
- Worked closely with Finance, SENCO and the Senior Leadership team
- Responsible for managing whole school attendance
- Corresponded with parents and handled all email/telephone enquiries in a timely and professional manner
- Provided small groups and one to one tuition for children between the ages of 11 - 16, with children ranging from all different backgrounds and abilities.
- Supported students with special educational needs (SEN),ADHD, Dyslexia and Autism
- Delivered class activities and workshops
- Coached and organised sessions 5 times a week for football and basketball squads from year 7 to year 11
- Mentored players on individual skills and team concepts
- Provided strength conditioning, nutritional and recovery plans for students
- Organised sports fixtures with other schools and maintained a good professional relationship with schools around the borough
Sales Consultant - Mamas & Papas - London
(2016-11 - 2017-05)
- Hosted ‘Parents To Be’ events, providing expertise to a large group of parents
- Operated the till, cashed up at the end of the day, dealt with deliveries and replenished the store.
