Ken Carr

Experienced Argyll Group Manager with a proven track record of success in the hospitality industry. I have been with Hostelling Scotland since 2013 and working within the hospitality industry for over 40 years, consistently improving key performance indicators and ensuring excellent customer service. My skills include strong communication, leadership, and customer service abilities, as well as expertise in catering and budget management.

I am a qualified chef and have a thorough understanding of health and safety regulations and risk assessments. I have successfully improved team retention and ratings across external booking platforms. My future goal is to continue providing a first-class customer experience and contribute to the success of other organizations.

Argyll Group Manager - Hostelling Scotland - Argyll, United Kingdom

(2013)

Serving as the Argyll Group Manager at Hostelling, I was responsible for overseeing the operations of multiple hostels in the Argyll region. I manage the team, manage budgets, and ensure the delivery of excellent customer service for over 60,000 guests per year. I have achieved significant improvements in key performance indicators, such as wage-to-income ratio and customer satisfaction ratings on external booking platforms.

• Lead and contribute to the running of an efficient and effective operations team.
• Manage budgets and control costs to achieve financial targets.
• Focus on delivering excellent customer service and improving customer satisfaction.

Catering Manager - YHA England & Wales

(2013-05 - 2013-01)

Managed a team of 10 staff to ensure efficient and timely delivery of catering services at a busy 200 bed hostel for Groups and individuals.

• Training & support of all teams within the kitchen.

Leadership & Management - HIT Scotland (2019-01)