Complaints Team Lead
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I am a hardworking, reliable individual with excellent organisational and interpersonal skills. Having managed complaints teams across various sectors for the last 4.5 years, I am seeking a new opportunity due to redundancy earlier this year. My passion is providing great service to customers and I have a strong background in data analytics, meaning I have a keen eye for detail.
I have always worked closely with people, be it as a support worker for people with disabilities, as a customer support agent or as a complaints manager. I have a strong background in data analytics and transforming teams and I’m adept at de-escalating situations.
2010-2012
Law - A
English Language - A
English Literature - A
