Kendra Dewberry

Enthusiastic RN with excellent communication skills and proven expertise in healthcare protocols and best practices. Looking to obtain a position in nursing to build long-term professional relationships and expand my nursing skills while promoting favorable patient outcomes. Authorized to work in the US for any employer

Telephonic Nurse Case Manager at United Healthcare (2015-01 – 2023-12)

Managed member health through telephonic case management and patient education

• Make outbound calls to assess members current health status
• Identify gaps or barriers in treatment plans and healthcare
• Provide patient education to assist with self-care management
• Make referrals to outside resources
• Provide a complete continuum of quality care through close communication with members via on-phone interaction
• Provide detailed instructions to ensure proper care after a hospital discharge or medical procedure
• Provide health education, coaching and treatment decision support for members

Nurse Aide Evaluator at Prometric (2019-01 – 2020-12)

Managed test event delivery, security, and candidate experience for nursing examinations

• Ensure highest quality test experience for Prometric's clients consistent with Vision, Mission, Values, Policy & Procedures
• Test Event Delivery & Security
• Prepare for events by monitoring rosters & ensuring the site is correctly set up and cleaned up
• Control test area by maintaining working knowledge of Prometric policies and practices
• Greet examinees and verify identification
• Monitor candidates as they complete written exam and/or direct a proctor to administer written exam, if applicable
• Manage testing environment to ensure candidate flow
• Observe and rate candidates as they complete practical exam
• Resolve candidate issues or report them to appropriate supervisor
• Protect exam content by administering computer-based testing
• Possess technical proficiency to reboot workstations and reset passwords as necessary
• Ensure delivery of seamless candidate experience
• Report occurrences falling outside company guidelines to appropriate supervisor
• Develop and maintain strong working relationships with testing sites (regional or in-facility testing)
• Maintain online appointment schedule to ensure event coverage
• Ability to provide on-site leadership for candidates
• Serve as Prometric Brand Ambassador when interacting with candidates, site partners, and potential clients
• Administer up to 1-2 test days per week (average 8 hours/test day) at various locations within 30-mile radius
• Examinations performed mainly Monday through Friday

Hemodialysis Clinical Manager at Fresenius Medical Care (2012-01 – 2015-12)

Managed all administrative and clinical aspects of a hemodialysis facility

• Maintain responsibility for all administrative aspects of a clinical facility
• Responsible for onboarding new employees, training existing employees, auditing clinic operations, establishing a budget, reviewing treatment plans, or communicating with executives
• Responsible for supporting and driving FMC standards through meeting all ESRD regulatory requirements and practice of Quality Assessment and Improvement

Hemodialysis Facility Administrator at US Renal Care (2010-01 – 2012-12)

Managed patient scheduling, clinical operations, and facility maintenance

• Plan/coordinate patient scheduling to assure timely acceptance of patients and effective staffing levels
• Implement clinical and operational processes to improve patient health and minimize hospitalizations and missed treatments
• Responsible for maintaining the building, surrounding grounds and variety of supplies and equipment

Correctional Nurse at Correctional Medical Service (2011-01 – 2011-12)

Provided medical care and health services to inmates in correctional facility

• Assesses medical needs and evaluates medical requirements of inmates
• Provides nonemergency medical services during daily sick call in jail; Takes requests for medical services
• Examines inmates as needed; Dispenses treatment
• Administers medications and injections; Collects laboratory samples
• Coordinates medical needs of inmates with jail providers; Works with providers to assess and treat medical conditions
• Maintains complete medical records for each inmate
• Has responsibility for providing health services which comply with professional, legal and agency standards
• Arranges appointments for nonemergency medical and dental care outside the correctional facility
• Provides for emergency medical needs of inmates; Notifies provider if needed; Contacts local hospital
• Assesses mental status of inmates during daily sick call or as needed; makes referrals to mental health personnel
• Orders medications and other supplies
• Corresponds with other institutions and medical personnel to ensure continuity of care for inmates; Provides medical summaries as requested
• Provides health education to both deputies and inmates; Promotes prevention and health improvements
• Performs other duties as required

Hemodialysis Clinical Coordinator-RN at DaVita Dialysis (2007-01 – 2010-12)

Coordinated ESRD patient care and delivered clinical outcomes in hemodialysis setting

• Coordinate ESRD patient care and services (trend lab values, track metrics on vital signs, weight, outcome management, etc.)
• Ensure the clinical team is delivering the highest level of care to our patients by ensuring their safety, comfort, and well-being
• Help patients improve their quality of life by delivering outstanding clinical outcomes in a chronic hemodialysis setting

Staff Nurse-LPN at Baptist Hospital (2002-01 – 2004-12)

Provided patient care and nursing services under supervision

• Participates in patient treatment regimen, including administering medications (under supervision of physician and registered nurse)
• Monitoring patient's health, administering primary care, and ensuring basic comfort of patients

Associate of Science in Nursing – Arkansas State University-Jonesboro (2005-01 – 2006-12)

Diploma in Practical Nurse – Pulaski Technical College (2000-01 – 2001-12)