Kenneth James Cully

I have a proven track record of quality customer service, with good communication skills across all levels. Self-motivated, I thrive in an environment that brings new challenges. With a strong attention to detail, and the ability to identify issues and communicate these to others. I very much enjoy customer contact and meeting people.

Snr Business Travel Consultant - Hermes Travel - Godalming, Surrey

(2018-07 - 2026-09)

• Using Sabre making reservations worldwide.
• Arranging travel for VIP clients.

Snr Business Travel Consultant - American Express GBT - Bracknell, Berkshire

(2017-06 - 2018-07)

Permeant Temp

• Implant Cadence Design Systems, servicing EMEA.
• Using Sabre and Amex in-house systems.

Business Travel Consultant - Portman Travel - Chertsey, Surrey

(2015-08 - 2017-06)

• Used Portman One front end with Galileo behind, linked to Amadeus Accounts.
• Also, Dual role using Sabre. Ticket reissue Published and BA bespoke tickets.

Business Travel Consultant - Travel Professionals - Cobham, Surrey

(2012-02 - 2015-07)

• Used Sabre and BOSS accounting system.
• Ticket reissue, CAT35 and Nett fares as well as BA bespoke.

Business Travel Consultant - Carlson Wagonlit - BP Account LHR

(2012-01 - 2012-02)

Temp Bases

• Using Galileo and Carlson Wagonlit front end management system.
• Making reservations through to completion.

Business Travel Consultant - Uniglobe Travel - Reading, Berkshire

(2011-08 - 2011-11)

Temp Bases

• Cross Trained on Sabre. Booked Round the World tickets and Cat 35 fares.

Ticketing Executive - Bales Worldwide - Dorking, Surrey

(2011-05 - 2011-07)

3 Month Contract

• Involved in issuing 8000 e-tickets for the Scouts Jamboree 2011.
• Automated the process of creating bookings for 160 pax per group over 4 sectors.

Business Partner - Surrey & Hants Lettings Agency - Godalming / Aldershot

(2008-02 - 2008-09)

• Arranged viewings, processed lettings paperwork & credit checks.
• Total responsibility for complete letting process marketing and property maintenance.

Branch Manager - Mobile Phone Centre - Guildford, Surrey

(2004-10 - 2008-01)

• Manage 2 staff plus training, responsible for stock and cash takings.
• Guildford "Independent Retailer of the Year 2008".

Area Manager - DV Cleaning Services - Woking, Surrey

(2002-08 - 2004-09)

• Managed, controlled & applied QA checks to all 20 cleaning operatives.
• Responsible for staff training and health & safety.

UK Travel Agent's Support/Training Specialist - British Airways / Galileo - Central London

(1987-06 - 2001-05)

• Supported / trained agents on E-Ticketing introduced by British Airways in the UK.
• Completed "The Art of Giving Quality Service" Mary Gober Course.
• 14 years of excellent Customer Service.

Business Travel Section Leader - Thomas Cook Business Travel - Central London

(1984-06 - 1987-05)

• Leader of a team of seven, responsible for their motivation and development.
• Managed the day to day running of business travel accounts.

C.S.E. - Quintin Kynaston Comprehensive (1977 - 1984)