Kenneth Nwizege

Highly dedicated and seasoned IT professional with a wealth of experience driving profitable growth across highly competitive sectors and fast-paced environments. Exhibits a track record of successfully managing major projects to enhance business output and operational efficiency. Equally demonstrates notable academic achievements, most notably holding a PhD and multiple master's degrees from international institutions.

Leverages a unique blend of technical acumen and analytical instincts to pursue wide-scale system enhancements. Adopts a consultative approach, with a keen eye for detail, to drive exceptional levels of client satisfaction. Regarded as a motivational and inspirational leader capable of facilitating the growth of passionate IT professionals.

Proficient across a range of applicable systems, including Python, Cloudera, Hadoop, Apache Spark, MySQL, PySpark, HTML, NOTEBOOK, MATLAB, and Microsoft Office Suite. Recognised as a keen learner with expertise in Machine Learning and a distinct drive to adopt emerging AI trends.

IT Support Engineer - GO4GOLDFM - Cardiff, Wales

(2022-01)

• Cultivated an excellent customer satisfaction rating, building trusted relationships across all levels.
• Supported a culture of knowledge-sharing and transparency among like-minded IT professionals.
• Guided the professional development of multiple peers through attentive coaching, training, and support.
• Remained abreast of latest IT developments and technological advancements through personal research.
• Fully accountable for managing an extensive IT infrastructure encompassing the provision of attentive and efficient technical support to an extensive client base.
• Act as a designated consultation point, resolving a range of technical queries and complications.
• Troubleshoot and diagnose device issues, addressing root causes to minimise future downtime.
• Cooperate with senior support colleagues to address escalated issues and risks in a prompt manner.
• Maintain company websites and social media accounts, enabling the distribution of informative updates.
• Provide guidance and advice to fellow support engineers relating to new systems and updates.

Technology Analyst - CreditSafe - Cardiff, Wales

(2021-01 - 2022-12)

• Facilitated the seamless introduction of all new starters while maximising onboarding experiences.
• Acquired expertise across a diverse range of systems, such as O365, OneNote and AZURE, as well as multiple servers (ProdNet, TestNet, ASP.Net).
• Pursued continual professional development and technical upskilling by completing a wide range of professional certifications, such as AWS SAA and CCP.
• Managed and solved an extensive range of IT issues including software and hardware.
• Analysed an assigned range of daily tickets and deployed solutions using Assyst.
• Set up phones using 8x8, answering and resolving incoming queries and issues relating to 8x8.

AWS Solution Architecture - AWS Solution Architecture

(2019-01 - 2022-12)

• Led the delivery of tailored solutions, using architectural principles, based on distinct client's requirements.
• Deployed LLM on AWS using EC2 Instance.
• Orchestrated the design of available cost-efficient, fault-tolerant, and scalable distributed systems on AWS.
• Designed and managed robust applications to run on AWS platform without security issues, while being elected to manage critical services, such as ECS, EC2, CloudFormation, Lambda, and CodeDeploy.

IT Support Engineer - Atlantis C&T - Cardiff, Wales

(2017-01 - 2019-12)

• Built and maintained strong customer relationships by exhibiting an excellent telephone manner.
• Performed research to devise and recommend ways of optimising system performance and reliability.
• Facilitated full customer alignment through the delivery of updates relating to expected completion date.
• Provided technical assistance to an extensive customer base via inbound technology telephone calls.
• Used remote access to perform troubleshooting and use of Office 365.
• Assisted customers with anti-virus software installations and accompanying malware issues.

Senior IT Support Engineer - Ken Saro-Wiwa Polytechnic - Rivers State, Nigeria

(2010-01 - 2017-12)

• Orchestrated the design and implementation of the ICT laboratory in the Electrical/Electronic Engineering Department.
• Elevated system performance by leading the delivery of vast upgrades and consistent updates.
• Mitigated security risks by using Active Directory to manage users across the Access Control List (ACL).
• Answered incoming queries via telephone (1st Line support), using team viewer for support purposes.
• Managed internal and external Network and Cisco network systems along with supplying desktop support.
• Produced accurate and updated tickets concerning resolved and pending user issues.

Data Entry Assistant - University of South Wales - Swansea, Wales

(2006-01 - 2008-12)

• Tasked with overseeing data entry duties across a number of client computer systems.
• Informed operational decision-making through the creation and organisation of detailed spreadsheets.
• Ensure data preservation and accessibility by performing comprehensive system backups.

IT Instructor - Duntams Communications - Rivers State, Nigeria

(2004-01 - 2006-12)

• Provided informative training workshops across multiple topics, such as web design, internet technology, computer software/hardware, networking technology, and system administration.
• Leveraged proficiency in Microsoft Office 365 to maximise overall learning outcomes.
• Supported the creation of documentation and training manuals to facilitate student knowledge sharing.

MSc - Cloud Computing with Placement - University of East London (2025-01)

PhD - Advanced Telecommunications Engineering - University of Wales (2010-01 - 2014-12)

MPhil - Wireless Communications - University of Wales (2008-01 - 2009-12)

MSc - Mobile and Satellite Communications - University of Glamorgan (2006-01 - 2007-12)

BEng - Electrical / Electronic Engineering - Federal University of Technology (1998-01 - 2004-12)