Keren Millea

Outcome-focused and people-centred Project and Programme Manager with 10 years' experience driving strategic, policy, and operational transformations. Adept at navigating complex and regulatory environments, influencing high-profile external stakeholders and aligning executive leadership to deliver effective and sustainable change. Combines an analytical, mathematical background with robust delivery methodologies (Prince2, Agile, MSP) and structured change frameworks (ADKAR, Kotter, Lewin).

Proven track record of building high-performing multidisciplinary teams, leveraging evidence-driven insights and user-centric design to maximize organisational impact. Achieved 'Outperforming' (top 20%) rating for three consecutive years.

Strategy & Policy Project Manager at General Medical Council (GMC) (2025-04 – Present)

Managing a prioritised portfolio and leading across multidisciplinary delivery teams.

• Enterprise programme leadership: Partnered with Head of EDI to architect and execute a corporate priority Regulatory Fairness Review programme to embed bias mitigation and assurance measures across the organisation. Leading a matrix PMO of directorate and core function leads, managing executive governance cadence.
• Spearheaded strategic replanning, rolling implementation roadmap, training for over 200 decision makers and the establishment of a data-driven monitoring framework to mitigate operational risk, standardise reporting considerations and inform strategic priorities—while concurrently directing all internal and high-impact external communications and stakeholder engagement strategies.
• Digital & AI integration: Orchestrated end-to-end procurement and enterprise rollout of a new PPM system for over 300 users, including integrating AI (Copilot) capabilities to improve portfolio transparency and streamline manual reporting cycles. Partnered with IT project leads, matrix managed business analysts, and established and led a cross-functional working group.
• Executive coaching: Facilitated 360-degree feedback coaching sessions for management colleagues across the organisation to enhance leadership capability and performance.

Education & Standards Project Manager at General Medical Council (GMC) (2024-06 – 2025-04)

Led the transitioning of a UK-wide assessment assurance programme to BAU by cross-cutting service design principles, policy, legal, operations, data and comms to ensure strategic and systemic alignment.

• Cross-functional process integration: Negotiated ownership, process development, readiness and post-implementation hypercare. Ensured a frictionless transition that maintained business continuity and 100% QA compliance across all 41 UK medical schools.
• Corporate strategy: Seconded part-time to the central Strategy team to manage planning, dependencies, internal and external stakeholder engagement, and evidence analysis to accelerate the formulation and sign-off for the new corporate strategy.
• Network leadership: Chaired the 100+ member Project Management Network, developing organisational frameworks to standardise best-practice project and change management.

Medical Licensing Assessment Programme Manager - secondment at General Medical Council (GMC) (2023-12 – 2024-06)

Headed the implementation of a new statutory framework across UK medical schools. Line managed the PMO and matrix managed the assessment assurance section. Reporting to, and deputising for, the Assistant Director.

• Strategic agility: Pioneered agile process and resourcing adaptations to safeguard compliance deadlines and secure 100% regulatory compliance across medical schools under accelerated timelines, without compromising legal or strategic integrity.
• Senior stakeholder influence: Drove key internal and external negotiations across UK medical schools and regulatory partners to secure strategic alignment, coordinated with executive leadership briefings.
• High stakes decision making: Directed the review and authorisation of compliance reports for all 41 UK medical schools, acting as a primary Assistant Registrar decision maker.
• Regulatory implementation: Managed a £1.5M annual budget, completing implementation on time and 5% under budget, while seamlessly coordinating staff redeployment.
• Executive engagement: Engaged senior leadership team to establish programme handover scope and ownership, synchronising with broader external stakeholder communication strategies.

Medical Licensing Assessment Process & Project Manager at General Medical Council (GMC) (2020-01 – 2023-12)

Managed a portfolio of multidisciplinary workstreams on a corporate priority programme to develop and implement a new UK-wide statutory framework. Line managed project officers and matrix managed data analysts.

• Strategic rescoping: Realigned programme timelines through a comprehensive rescope and delivery roadmap to guarantee all critical milestones, dependencies and regulatory requirements were met.
• Major issue resolution: Recalibrated workflows, modelled options and spearheaded a flexible resourcing model to successfully mitigate high pressure timeline shifts and protect compliance deadlines.
• Senior advisory: Authored impact assessments and scenario planning to secure organisational positioning during high stakes, national-level data sharing negotiations with external partners.

Business Transformation Manager at General Medical Council (GMC) (2018-01 – 2020-12)

Led end-to-end delivery of high impact strategic and operational projects, applying service design thinking to secure business case approvals and drive continuous improvement. Managed and mentored a cross-functional team of project and policy officers to foster cohesive collaboration across directorates.

Investigations Triage Manager at General Medical Council (GMC) (2016-01 – 2018-12)

Led a team of eight Assistant Registrar decision-makers assessing 4,000+ fitness to practise concerns annually. Directed two business-critical functions through a major corporate restructure, successfully modernising workflows while maintaining strict case processing timelines.

BSc in Mathematics – University of Manchester

Advanced Diploma in Project Management in Project Management

CMI Diploma in Management and Leadership in Management and Leadership

EdExcel Business Skills in Business Skills – Oxford Brookes University