Hospitality and Events Operations Manager
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Experienced hospitality and events manager with a strong record of leading busy venue, restaurant, bar, wedding and function operations. Skilled in supervising teams, maintaining high service standards, managing bookings, budgets, suppliers and compliance, and resolving operational issues calmly. Brings a practical, hands-on approach and a consistent focus on creating welcoming, well-organised guest experiences.
Wedding & Events Venue Manager - Canterbury - Canterbury
(2022-01)
Lead day-to-day venue operations and the complete wedding and event journey, from enquiry and viewing through planning, delivery and post-event follow-up. Manage bookings, staffing, budgets, supplier pricing, purchasing and client communication while coordinating internal teams and service staff to maintain presentation standards, control timings and resolve issues on the day.
Clubhouse & Events Manager - North Foreland Golf Club
(2019-01 - 2022-12)
Managed clubhouse, restaurant and event operations for a 1,500-member venue, leading service delivery, customer enquiries and issue resolution in a busy environment. Maintained strong member and client relationships while overseeing staffing, compliance, cost control, event pricing and the delivery of weddings, functions and private occasions.
Sales, Wedding & Event Manager - Botany Bay Hotel
(2018-01 - 2019-12)
Managed wedding and event sales from initial enquiry through quotation, invoicing, administration and delivery. Introduced improved systems, coordinated social media promotions and worked closely with hotel teams to increase bookings, support smooth service flow and strengthen customer engagement.
Weddings & Events Manager - St Augustine's College
(2016-01 - 2018-12)
Planned and delivered weddings, parties, conferences and seasonal events, managing clients requirements, schedules, supplier arrangements and detailed event plans to ensure smooth delivery and memorable customer experience. Managed menus, layouts, staffing, invoicing and diary management, ensuring accurate administration, clear communication and strong coordination between customers, suppliers and service teams.
Lettings & Property Roles - Southern Housing Group / Lovetts Property Services
(2012-01 - 2016-12)
Handled customer enquiries, viewings, tenancy sign-ups, referencing, valuations, renewals, inspections and landlord liaison, ensuring a professional service throughout each stage of the process.
Events, Promotions & Marketing Operations
(2005-01 - 2012-12)
Delivered events, promotions and marketing operations as a brand ambassador, team lead, account manager and operations executive, coordinating teams, client expectations, on-site delivery and promotional activity for major brands including:
Bar Owner/Manager - Nerja, Spain
(2003-01 - 2005-12)
Owned, leased and managed a busy bar in Spain, taking full responsibility for staffing, stock control, customer service, daily operations and financial management. Delivered a welcoming, efficient service for an international customer base while maintaining control of the venue's day-to-day commercial performance.
Telesales Team Leader - Palmer & Harvey Wholesale Distributers
(1995-01 - 2002-12)
Led a telesales team, managed targets, coached staff and delivered strong customer service, sales conversion and account management performance.
BIIAB Level 2 Personal Licence
Wedding Planner and Events Management Diploma
FAA Level 3 Emergency First Aid
Level 2 Food Hygiene and Safety for Catering
NVQ Levels 2–3 Customer Care Management
6 GCSEs - English and Business Studies
