Kerry Edwards

Seasoned professional in hospitality sector with focus on cafe management. Can boost cafe profitability through innovative menu planning, cost control, and staff development. Known for creating warm, welcoming cafe environments that drive customer satisfaction and loyalty.

Offering strong organisational and leadership skills with background in customer service and team management. Knowledgeable about creating welcoming environments and fostering positive customer experiences. Ready to use and develop communication, problem-solving, and multitasking skills in the cafe manager role.

Proactive and friendly leader committed to improving restaurant operations. Collaborates successfully with FOH staff and kitchen team to improve processes and elevate restaurant footfall and sales. Demonstrates exceptional conflict management skills, resolving incidents to maintain customer satisfaction and loyalty.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Loyal employee with solid understanding of training and mentoring employees.

Dedicated team player, proactive and hands-on in task completion.

Cafe manager - Ramsbury royal British legion - Ramsbury, Wiltshire

(2018-11)

• Improved customer satisfaction by delivering prompt and professional service.
• Streamlined operations for increased efficiency through effective staff scheduling.
• Boosted cafe's reputation with proactive conflict resolution strategies.
• Conducted financial tasks such as cash handling and till reconciliation, ensuring accuracy.
• Handled customer complaints effectively, preserving the brand image.
• Managed inventory to avoid stock shortages or excesses.
• Fostered positive work environment, leading to improved team morale.
• Upheld high cleanliness standards for optimal dining experience.

Mid day supervisor assistant - Ramsbury primary school - Ramsbury, Wiltshire

(2010-06 - 2011-12)

• Ensured smooth operations by closely monitoring daily activities.
• Maintained safety standards for work environment optimisation.
• Organised staff rosters to ensure optimal coverage.
• Managed timely breaks for staff, enhancing productivity.
• Communicated regularly with team members, fostering a positive work atmosphere.
• Coordinated tasks efficiently, ensuring completion within deadlines.

NVQ Level 1 - Office administration - Swindon college (1997-06)