Kerry Eyre

Upbeat hospitality leader skilled in overseeing hospitality operations. Liaises with internal teams to support seamless hotel operations. Diligent problem-solver with exceptional skills in conflict-management and guest satisfaction.

Duty manager - Mfa bowling - Sheffield, South Yorkshire

(2005-06 - 2018-09)

• Coordinated staff schedules to maximise productivity.
• Liaised with suppliers regularly, maintaining strong business relationships.
• Drafted detailed reports on daily operations, aiding senior management in decision-making process.
• Handled cash transactions accurately for financial integrity.
• Assisted in budgeting and forecasting activities to ensure cost-effectiveness.
• Delivered excellent customer service through effective communication skills.
• Ensured customer satisfaction with prompt problem resolution.
• Maintained cleanliness standards, resulting in positive customer feedback.
• Managed front-of-house operations to maintain a high level of service.
• Led by example, embodying positive work ethic and motivating staff for peak performance.
• Promoted a safe working environment by enforcing health and safety regulations strictly.
• Stored cash floats and delivered secure banking procedures.
• Managed customer service interactions, addressing concerns and preserving positive experiences.
• Handled guest complaints to protect brand reputation.
• Directed staff schedules and rosters, optimising workforce efficiency.
• Oversaw inventory and stock management, optimising levels for operational continuity.
• Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
• Enforced health and safety procedures to prioritise staff and customer wellbeing.
• Wrote end of shift reports to facilitate service continuity.
• Coordinated staff training sessions, enhancing team competencies and service standards.
• Supervised and evaluated employee performance, providing construction feedback and identifying staff talent.

Secondary school, Sheffield (2008-06)

NVQ Level 1 - Food and hygiene