Kershia Brierley

Care Professional with Person-Centred Support Experience

Talent

CramlingtonMember since August 20, 2026

Person-centred care and supportPersonal care, dressing and hygiene supportMedication promptingMobility support and moving & handlingSupporting people with disabilitiesMeal preparation and household supportWellbeing monitoring and reporting concernsAccurate record keeping and documentationExcellent communication and relationship buildingCustomer serviceProblem solvingIT skillsWorking independently and within a teamReliable, professional and calm under pressure

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Person-centred care and supportPersonal care, dressing and hygiene supportMedication promptingMobility support and moving & handlingSupporting people with disabilities

About

Compassionate, dependable and experienced care professional with a strong background in person-centred support, customer service and working with people from a wide range of backgrounds. Experienced in providing one-to-one care, supporting personal care and daily living, promoting independence and dignity, and monitoring wellbeing. Calm under pressure, confident working independently and as part of a team, with excellent communication, problem-solving and record-keeping skills.

Experience

Private Carer - Private Carer – Cerebral Palsy Support

(2025-09)

Provide dedicated 1:1 support to a lady with cerebral palsy, tailored to her individual needs and preferences.
Assist with personal care, dressing, mobility and daily living while promoting independence, choice and dignity.
Prepare meals and help maintain a safe, clean and comfortable home environment.
Build a trusting professional relationship and provide consistent, compassionate person-centred care.
Monitor wellbeing, recognise changes or concerns and report them appropriately.

Call Centre Advisor - EE

(2015-10 - 2025-09)

Managed high volumes of inbound customer calls, resolving handset, technical, billing and account queries.
Delivered a high standard of customer service while working to quality and performance targets.
Used multiple IT systems to investigate issues, troubleshoot problems and provide efficient solutions.
Developed strong communication, de-escalation, problem-solving and organisational skills.
Worked effectively under pressure, both independently and as part of a busy team.

Home Care Worker - North Tyneside Homecare

(2011-05 - 2015-10)

Supported service users in their own homes with a focus on independence, dignity and individual choice.
Assisted with personal care, medication prompting, shopping, cleaning and everyday household tasks.
Provided emotional support and developed positive, professional relationships with service users.
Completed care records and required documentation accurately and consistently.

Reception, Administration, Accounts and Helpdesk roles - Various Employers

(2005 - 2010)

Reception, administration, accounts and helpdesk roles with Robins & Day, Orange, Hensons Motor Group, MacLellan, Kone Cranes, Gateshead Council, HF Healthcare, Audus Noble and Cumberland Construction.