KessiRose Larnder-Smith

Dynamic and results-driven Operations Manager with 12+ years of experience leading teams and managing high-volume, fast-paced environments. Known for strong leadership, organisation, and the ability to quickly adapt to new systems and industries. Proven track record of improving operations, driving customer satisfaction, and supporting business growth. A confident communicator with a hands-on approach and a passion for delivering high standards.

Operations Manager - Hospitality & Leisure Venues – Southend Seafront - Southend Seafront

(2022-03 - 2026-07)

• Managed daily operations across 10+ businesses in a busy seafront location
• Led, trained, and developed large teams across multiple sites
• Created and managed staff rotas to ensure smooth operations
• Maintained exceptional customer service standards
• Oversaw financial processes including cash handling and reporting
• Built strong supplier relationships and managed stock control
• Played a key role in launching new businesses, including recruiting 25+ staff
• Contributed to branding, menu creation, and overall business development

General Manager - Family-Run Pub & Restaurant

(2019-12 - 2022-03)

• Successfully transitioned the business from a wet-led pub to a food-led venue
• Managed all aspects of day-to-day operations and team performance
• Introduced new systems to improve efficiency and service delivery
• Managed stock, suppliers, and financial reporting
• Supported business growth and redevelopment following Covid-19

VIP Manager - Talk Nightclub

(2014-12 - 2019-12)

• Rapidly promoted from VIP Hostess to VIP Manager
• Managed VIP sections during large-scale events (1,000+ guests)
• Delivered premium customer service while managing multiple tables
• Drove high-value sales and handled large financial transactions
• Trained and supervised VIP staff members

GCSE - Greensward Academy (2005 - 2010)