Keuri Patel

Results-driven programme, operations, and service improvement professional with 13+ years of experience across NHS, public health, and operational environments. Proven track record of delivering complex programmes, leading governance and compliance frameworks, and driving measurable service improvements within fast-paced healthcare settings. A confident relationship-builder across multidisciplinary teams who translates strategic priorities into practical, patient-centred solutions.

Franchise Lead - OneStop - Leeds

(2024-09 - 2025-10)

Spearheaded the end-to-end setup and launch of a new franchise store, managing operations, staffing, systems implementation, compliance, and customer service delivery from day one.

• Introduced targeted operational improvements across stock management and POS systems, measurably increasing efficiency and reducing day-to-day operational issues.
• Developed clear standard operating procedures and delivered hands-on training to staff on systems, regulatory compliance, and data security.
• Cultivated strong relationships with suppliers, customers, and stakeholders, directly supporting business growth and improved operational performance.

Health Improvement Lead – West London Bowel Cancer Programme - Imperial College Healthcare NHS Trust

(2023-09 - 2024-09)

Led health improvement initiatives aimed at increasing bowel cancer screening uptake across diverse West London communities, contributing to measurable improvements in engagement rates.

• Collaborated closely with GP practices, NHS teams, local authorities, and community organisations to strengthen integrated programme delivery.
• Analysed programme data and performance reports to identify trends, barriers, and actionable opportunities for service improvement.
• Designed and facilitated training and awareness sessions for healthcare professionals and community teams, embedding best practice across partner organisations.

Business Support Manager – Gastroenterology & Hepatology - Imperial College Healthcare NHS Trust

(2022-08 - 2023-04)

Managed operational support across busy acute hospital services, with a focus on improving administrative processes, patient flow, and capacity planning.

• Partnered with clinical and operational teams to coordinate service activity, resolve challenges, and maintain high standards of service quality.
• Supported governance, performance monitoring, and reporting functions, ensuring operational data informed continuous improvement decisions.

Programme Support Officer – Elective Surgery Recovery & Transformation - NHS England

(2021-01 - 2022-03)

Supported national elective surgery recovery programmes delivered in response to the COVID-19 pandemic, working across multiple NHS organisations.

• Coordinated programme documentation, governance activities, reporting, and senior leadership communications to ensure consistent programme delivery.
• Tracked programme actions, risks, and performance updates, contributing to the development of governance tools and reporting frameworks used across the system.

Senior Medical Secretary / Business Support Secondment - Imperial College Healthcare NHS Trust

(2018-06 - 2020-12)

Provided high-level administrative and operational support to senior clinical leadership within Respiratory services, including during the COVID-19 pandemic.

• Tracked divisional projects, maintained operational records, and produced performance and activity reports using Excel and internal NHS systems.
• Coordinated consultant meetings, clinic scheduling, and cross-site communication across multiple hospital sites, ensuring seamless service delivery.

Assistant Practice Manager - GP Practice

(2011 - 2018)

Supported the day-to-day operational management of a busy GP practice, maintaining efficient service delivery, regulatory compliance, and positive patient experience.

• Led CQC audits, compliance monitoring, and quality assurance activities, supporting the practice in achieving and maintaining regulatory standards.
• Managed appointment systems, staff coordination, and administrative processes; collaborated with GPs and clinical staff to drive ongoing service improvements.

BA (Hons) - Business Management and Marketing