Kevin Brant

Results-driven IT professional and U.S. Army Veteran with 10+ years of Help Desk and Service Desk experience supporting federal agencies, schools, and private sector organizations. Skilled in Microsoft 365, Active Directory, Intune, remote support tools, and endpoint security. Recognized for providing exceptional customer service, resolving complex technical issues, and ensuring operational continuity. Seeking to contribute expertise as a Help Desk / IT Support Specialist.

Service Desk Engineer at DNA Solutions & Consulting (2023-09 – 2026-02)

MSP

• Manage onboarding/off-boarding of users and Microsoft 365 license assignments.
• Configure MFA, shared mailboxes, distribution lists, and monitor email flow/security.
• Administer AD/Azure AD accounts and synchronize with Microsoft 365.
• Deploy and manage devices with Microsoft Intune and Entra ID.
• Troubleshoot remotely using NinjaRMM; support servers, printers, and endpoints.
• Ensure business continuity by monitoring backups (Cove, Datto) and rebooting servers/firewalls after hours.
• Prepare new laptops/desktops with Windows 10/11 imaging, software installs, and updates.

Picker at IKEA Distribution Center (2020-08 – 2021-05)

• Picked various orders for different IKEA store locations and staged the orders to be taken to the outbound dock.
• Proficiently ensured that the correct product and quantity were picked.
• Operated a stand-up reach truck when other departments needed assistance.

Material Handler at Frito Lay, Inc. (2022-07 – 2022-12)

• Responsible for moving material throughout the warehouse.
• Load and unload trucks by hand and by forklift to reach a specified goal set forth by the company
• Use RF scanner to pick products to load onto truck.

Field Technician & Installer at Daly Computers (2018-04 – 2020-06)

• Deployed over 100,000 HP devices across Baltimore County Public Schools.
• Performed quality control, software installation, and device repairs.
• Ensured seamless teacher/student access to printers, networks, and applications.

Help Desk Analyst at U.S. Department of Energy (2012-05 – 2017-09)

• Provided Tier 1/2 support to federal employees and contractors.
• Handled password resets, AD account unlocks, VPN access, and Citrix/Cisco remote connectivity.
• Resolved Microsoft Outlook 365 issues, including profile configuration and archive retrieval.
• Delivered remote support during inclement weather, ensuring continued productivity.
• Installed DOE-proprietary software requiring administrative rights.

Help Desk Technician at Baltimore City Public Schools (2010-08 – 2011-05)

• Supported teachers and administrators with AD account resets, Office 365, printers, and workstation troubleshooting.
• Installed software and resolved connectivity issues via remote support.

Technical Support Agent at e4e, Inc. (2007-03 – 2009-08)

• Supported videoconferencing hardware/software and networking issues in a high-volume call center.
• Assisted with router/firewall configuration, port forwarding, and antivirus setup.
• Escalated unresolved cases to Level 2 support while maintaining high first-call resolution rates.

Forklift Operator at Kuehne & Nagel (2005-10 – 2006-11)

• Inventory Management
• Data Entry in support of Inventory/Order/Shipment tracking.

Shipping Office Clerk at Kuehne & Nagel (2004-11 – 2006-11)

• Maintained inventory and performed data entry in a large pharmaceutical distribution center.

Material Handler/Forklift Operator at Solo Cup Company (2003-03 – 2005-10)

• Pull orders and load/unload trucks for a major distribution center.

B.S. in Advanced Networking Technology – University of Phoenix (2010 – 2014)

Certificate – Tesst College of Technology (2002 – 2004)

High School Diploma – C. Milton Wright High School (1986)