Kevin Malone

Results-driven Broker Development Manager with experience in utilities and partner-led sales growth. Proven ability to build strong broker relationships, increase sales performance, and deliver effective training and enablement. Commercially focused, data-driven, and collaborative, with a strong understanding of the utilities market and broker networks.

Broker Development Manager at Everflow Utilities (2023-09 – Present)

• Develop and execute broker sales strategies to drive revenue growth and increase market share.
• Build and maintain strong relationships with broker partners, working collaboratively to achieve mutual business success.
• Conduct regular calls and meetings with brokers to understand commercial needs and provide ongoing support and guidance.
• Deliver product training, marketing resources, and sales enablement materials to help partners sell more effectively.
• Collaborate with internal sales teams to identify, recruit, and onboard new broker partners.
• Analyse broker performance metrics, identifying trends and areas for improvement to optimise results.
• Stay up to date with industry developments and competitor activity, sharing relevant insights with brokers.
• Work closely with cross-functional teams to ensure the successful delivery of broker programmes and initiatives.

Broker Administrator at Everflow Utilities (2021-06 – 2023-08)

• Acted as the first point of contact for broker partners, providing guidance and support to complete and secure water contracts.
• Built strong internal and external relationships to ensure a collaborative service and effective query resolution.
• Maintained excellent working relationships with brokers, account managers, and colleagues via phone, email, and Microsoft Teams.
• Delivered high-quality customer service in line with SLAs, handling complex queries efficiently.
• Generated and locked in contracts, ensuring accuracy and compliance with supplier terms.
• Developed a strong understanding of supplier-specific terms and conditions to advise brokers accurately.
• Updated and maintained internal trackers and reporting tools.
• Managed contract rejections, switch objections, billing queries, commission queries, and tender requests.

Warranty / Costing Administrator at Midlands Truck & Van Ltd (2018-01 – 2021-06)

• Submitted warranty claims in line with manufacturer guidelines and standards.
• Processed job cards and ensured all peripheral requirements were met.
• Maintained accurate records of warranty submissions, credits, rejections, and customer contributions.
• Created invoices and estimates to achieve daily sold-hours targets.

Sales Advisor at Slimspired (2017-09 – 2017-12)

• Conducted telephone consultations to understand client needs in a sensitive and professional manner.
• Booked appointments for practitioners, delivering a high standard of customer care.

Renewals Advisor at Nationwide Energy Consultants Utilities Ltd (2016-06 – 2017-09)

• Worked with internal teams to initiate, negotiate, and close new and renewal energy contracts for business customers.
• Managed a portfolio of long-standing clients, acting as their first point of contact.
• Communicated and escalated billing, legal, and technical issues appropriately.
• Consistently achieved sales targets and received excellent client feedback.

Pricing Administrator at Nationwide Energy Consultants Utilities Ltd (2010-04 – 2016-06)

• Produced accurate quotations for a large sales team using detailed data analysis.
• Followed strict processes and worked extensively with Excel and in-house databases.
• Managed the company renewal database to support high customer retention levels.
• Supported and trained new team members, assisting with process improvements.

Pricing Administrator at Deltec International (2005-08 – 2010-04)

• Provided administrative support across accounts, transport, customer services, and stock control.
• Used in-house systems to input and manage data accurately under strict deadlines in a fast-paced environment.

A Levels – Archbishop Grimshaw's School (1997 – 2004)

GCSEs – Archbishop Grimshaw's School (1997 – 2004)